Job Description
About the Role
We are seeking an experienced Reservations Manager to join our client’s 4-star Lodge and Spa in Magaliesburg, Gauteng. The ideal candidate will oversee and manage the reservations department, ensuring optimal occupancy, revenue maximisation, and exceptional guest service standards aligned with a four-star lodge & spa experience.
Key Responsibilities
- Oversee all reservations (direct, OTA, corporate, group, spa packages)
- Ensure accurate and timely processing of bookings
- Manage room inventory, rate loading, and availability
- Monitor daily pickup, occupancy, ADR, and RevPAR
- Implement yield and pricing strategies in collaboration with management
- Manage OTA platforms (e.g., Apply Below, Expedia) and channel manager systems
- Control allotments and contracted rates
- Ensure all guest enquiries are handled professionally and within response time standards
- Personalise bookings (special occasions, spa packages, dietary needs)
- Manage VIP reservations and special requests
- Resolve booking-related guest complaints promptly and effectively
- Oversee Property Management System (PMS) accuracy
- Ensure all reservation records are updated and compliant
- Generate daily, weekly, and monthly reports
- Maintain filing systems and reservation documentation
- Conduct regular system audits to prevent overbookings
- Supervise and train reservations staff
- Develop SOPs for reservations processes
- Conduct performance reviews and training needs analysis
- Ensure coverage during peak seasons and high-demand periods
- Forecast occupancy and revenue
- Assist with budgeting and rate strategy
- Monitor commission payments and OTA reconciliations
- Minimise no-shows and cancellations through policy enforcement
Requirements
- Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field
- Minimum 3–5 years’ experience in reservations or front office in a 4-star or 5-star property
- At least 2 years in a supervisory or managerial role
- Experience within lodge, boutique hotel, or spa environment advantageous
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary details not specified.
Contact Information
To apply please mail your full updated CV with contactable references
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Gauteng
In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.
In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.
Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.
The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.
For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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