South Africa: Guest Relations Anchor – Luxury Island Resort – Mozambique | Lb posted by Kendrick Recruitment

About the Role

We are seeking a highly organised and guest-focused Guest Relations Anchor to ensure every guest experiences exceptional service from arrival to departure at our luxury island resort in Mozambique. As a key member of our team, you will be responsible for delivering outstanding customer experiences and contributing to the success of our resort.

Key Responsibilities

• Meet and greet all guests on arrival and farewell them on departure, knowing guests personally by name
• Understand and anticipate individual guest needs through interaction
• Conduct thorough orientation of new guests on arrival, including dietary requirements and special requests
• Communicate guest information effectively to other lodges and departments prior to arrival
• Support the Lodge Manager with daily and weekly operational tasks, including budget control and guest experience initiatives
• Assist with room allocation, planning for future bookings, and special requests
• Participate in all morning and departmental meetings
• Plan daily activities with activity guides and ensure smooth guest itineraries
• Ensure rooms are checked by Housekeeping Manager before guest arrival
• Host guests at meals in coordination with management when required
• Manage check-outs and invoices in the absence of the Lodge Administrator
• Assist with monthly operational planning, including training, staffing levels, and guest requirements
• Adhere to and enforce company policies, procedures, and labour regulations
• Ensure all departments meet minimum operational standards
• Promote a culture of “Going the Extra Mile” across all teams
• Oversee guest delight activities with guides, butlers, housekeepers, and other staff
• Attend departmental and finance meetings as required
• Conduct and oversee stock takes, equipment checks, and maintenance of furniture and facilities
• Organise staff training workshops and monitor records
• Maintain uniform standards, guest amenities, crockery, linen, and operational supplies
• Conduct regular inspections of office, stores, laundry, and workshop areas to ensure cleanliness and organisation
• Support community involvement initiatives

Requirements

Previous experience in a guest relations or front-of-house role in a luxury resort environment

Strong organisational, planning, and communication skills

Ability to work under pressure while maintaining a high level of service

Hands-on, proactive, and flexible approach to duties

Passion for creating memorable guest experiences

Professional and approachable manner with strong interpersonal skills

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

Competitive salary based on experience.