Job Description
About the Role
Kendrick Recruitment is seeking a Retail Travel Specialist to join a leading luxury travel company based in Sandton, South Africa. This role is ideal for an experienced inbound tour consultant who thrives in a fast-paced environment and has a passion for creating seamless, high-end travel experiences.
Key Responsibilities
- Manage consultant desks during leave periods, handling quotes, proposals, and active bookings.
- Assist in brochure-based quotations and itinerary planning.
- Coordinate and support hosted educational trips in collaboration with the Sales team.
- Participate in testing and implementation of new systems and procedures.
- Follow up on provisional bookings and dead leads, especially during quieter periods.
- Support with booking loading during peak travel periods.
- Design creative and personalised travel itineraries.
- Maintain consistent communication with agents, internal teams, and supplier partners.
- Participate in the emergency duty roster on a rotational basis.
- Work early and late shifts on a weekly rotating schedule.
- Uphold a calm, professional demeanour when servicing agents and guests.
Requirements
- Passion for high-quality service and guest experience.
- Strong knowledge of Tourplan and Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
- Working knowledge of Southern and East African travel destinations.
- Familiarity with WETU platform and general travel industry systems.
- Excellent planning, time management, and problem-solving abilities.
- Understanding of sales processes and market segmentation within the luxury travel sector.
- Ability to interpret business needs and contribute to strategy and commercial decision-making.
- Clear understanding of booking terms, third-party suppliers, and internal products.
Qualifications
No formal education or certifications are mentioned in the original job description. Therefore, this section will be skipped.
Salary & Benefits
Salary is negotiable based on Doe (Daily Overtime Earnings).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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