MSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Care Advisors to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions.
Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am daylight savings dependent).
Main Tasks:
*Receiving Inbound Calls
*Making Outbound Calls
*Actively assisting clients with their queries
*Building and maintaining long-lasting client relationships
*Overseeing an active CRM
Candidate Requirements:
*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multitask
*High attention to detail
Experience:
Call Centre: 2 years (Required)
Customer Service: 1 year (Preferred)
Night Shift Work: 1 year (Preferred)
Job Type: Full-time, Permanent
Salary: R8 000,00 – R10 000,00 per month
Please follow our portal link for consideration.
Thanking you
MSA Recruitment Team (USA Division)
Whatsapp: +27686420964
Anna / Catherine / Janique
To apply for this job please visit docs.google.com.