| Date | 2024-10-13 |
|---|---|
| Job Title | Service Desk It Technician – Durban |
| Employer | The Skills Mine More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Kwazulu Natal / Durban |
Job Summary
Requirements
- Grade 12 Senior Certificate
- Current A+ and N+ or equivalent Certification
- 2+ years of industry-relevant Experience in email/phone/onsite troubleshooting
- Minimum 3 years of industry-relevant Experience in email/phone/onsite troubleshooting
- Minimum +5 years of Industry Experience in IT, working with Servers in depth and in an IT Support Environment
- A good understanding of PC software and hardware troubleshooting.
- VMware Experience
- Mac Workstation Experience
- Microsoft Office Application Support Experience
Responsibilities
- Review all assigned tickets and ensure the scope of the ticket is clearly understood
- Request clarification if anything is unclear
- Correctly logging incidents and faults, categorizing and prioritizing them while ensuring to have a clear understanding of the problem
- Monitor assigned service board if applicable
- Ensure all faults are progressed & cleared within SLA escalating where required
- Dealing with incoming faults in a professional, courteous manner over the phone and via email
- Complete routine proactive maintenance where needed
- Maintain and develop own knowledge and skills to assist with first-time fault resolution
- Respond to clients requests as quickly and efficiently as possible
- Drive the development of strong relationships between Organisation and clients at all times
Service Desk It Technician – Durban position available in Kwazulu-Natal, Durban. This job position was posted by The Skills Mine. The job has been posted as a premium ad on 2024-10-13 at 13:01:45 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Durban: Service Desk It Technician – Durban
Requirements Grade 12 Senior Certificate Current A and N or equivalent Certification 2 years of industry-relevant Experience in email/phone/onsite troubleshooting Minimum 3 years of industry-relevant Experience in email/phone/onsite troubleshooting Minimum
View Job
Service Desk It Technician – Durban
Durban: Junior Service Desk It Technician – Durban
Requirements Grade 12 Senior Certificate Current A and N or equivalent Certification 2 years of industry-relevant Experience in email/phone/onsite troubleshooting Minimum 3 years of industry-relevant Experience in email/phone/onsite troubleshooting Minimum
View Job
Junior Service Desk It Technician – Durban
Cape Town City Centre: It Field Services And Remote Desktop Technician
About Us: Our client is a leading Managed Service Provider (MSP) based in Cape Town, offering top-notch IT and connectivity support to a diverse range of clients. They pride themselves on delivering exceptional service and innovative solutions to meet the
View Job
It Field Services And Remote Desktop Technician
Durban: Junior Service Desk It Technician – Durban posted by The Skills Mine
RequirementsGrade 12 Senior CertificateCurrent A+ and N+ or equivalent Certification2+ years of industry-relevant Experience in email/phone/onsite troubleshootingMinimum 3 years of industry-relevant Experience in email/phone/onsite troubleshootingMinimum +
View Job
Junior Service Desk It Technician – Durban
Durban: Service Desk It Technician – Durban posted by The Skills Mine
RequirementsGrade 12 Senior CertificateCurrent A+ and N+ or equivalent Certification2+ years of industry-relevant Experience in email/phone/onsite troubleshootingMinimum 3 years of industry-relevant Experience in email/phone/onsite troubleshootingMinimum +
View Job
Service Desk It Technician – Durban
Cape Town: It Service Desk Analyst posted by The Skills Mine
Requirements Grade 12 or NQF level 4Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experienceCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certificationsA+ a
View Job
It Service Desk Analyst
East London: Service Desk Analyst (12-Month Fixed Term Contract) posted by Profile Personnel
Job RequirementsSupporting 2nd level with information gatheringCategorize Tickets and check for completenessIdentify and diagnose issues and problemsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to reso
View Job
Service Desk Analyst (12-Month Fixed Term Contract)
Cape Town: Junior First Line Analyst €“ Service Desk (Half Day) posted by ABC Worldwide
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to
View Job
Junior First Line Analyst €“ Service Desk (Half Day)
Cape Town: German Technical Support Specialist Service Desk Agent posted by ABC Worldwide
GERMAN & ENGLISH - Bilingual positionBrief Job descriptionProvide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and informati
View Job
German Technical Support Specialist Service Desk Agent
Cape Town: Problem Manager €“ It Service Desk (German-Speaking) posted by ABC Worldwide
Description: A new and exciting opportunity has arisen in Europes leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
View Job
Problem Manager €“ It Service Desk (German-Speaking)
Cape Town: German L2 Service Desk Agent posted by ABC Worldwide
Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. Responsibi
View Job
German L2 Service Desk Agent
Johannesburg: It Service Desk Analyst posted by Ad Talent Africa
Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techni
View Job
It Service Desk Analyst
Cape Town: German Speaking Junior First Line Analysts €“ Service Desk posted by ABC Worldwide
Main purpose of the job A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and deter
View Job
German Speaking Junior First Line Analysts €“ Service Desk
Sandton: It Service Desk Technician posted by TalentCru
To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues
View Job
It Service Desk Technician
Johannesburg: Service Desk Manager (Applications) posted by IOCO
We are looking for a Service Desk Manager to support Application Support teams across a few work streams. The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the stand
View Job
Service Desk Manager (Applications)
Sandton: X2 Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,
View Job
X2 Service Desk Agent I
Johannesburg: Service Desk Agent I X5 posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you`ll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and
View Job
Service Desk Agent I X5
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
