Durban: Quality Supervisor posted by Tower Group

Date	2024-11-12
Job Title	Quality Supervisor
Employer	Tower Group More Information
Salary	0
Category	Manufacturing
Location	Kwazulu Natal / Durban

Job Summary

Job Title: Quality Supervisor
Reporting to: Engineering Manager

JOB PURPOSE
Ensure Quality compliance to various standards and company procedures through effective supervision of the Quality department.

CRITICAL SUCCESS FACTORS

Internal Quality Management
Monitor and implement internal quality strategy i.e. internal defects, INCRs;
Maintain QMS certification with LPCB;
Monitor and ensure reduction in external NCRs;
Ensure compliance to quality standards and facilitate BIQ training;
Ensure regular quality audits are conducted i.e. destructive testing and monitoring;
Monitoring internal DPUs and ensure internal audit schedule is maintained;
Ensure QMS documentation management system is maintained and easily accessible;

External Quality Management NCRs
Monitor and implement internal quality strategies to reduce External Customer Non-Conformances emanating from the Factory
Direct Liaison with Customers on NCR concerns in resolving Concerns
Maintain the NCR Testing Section and Store
Compile reports on defects and report to the various departments on returned units

Incoming Goods Quality Inspection
Monitor and implement Goods Receiving Quality inspections on all incoming Materials
Compile reports on material defects and relay findings to the relevant department managers
Monitor and ensure reduction in external NCRs as a result of poor quality incoming Materials
Ensure compliance to quality standards and facilitate BIQ training;
Ensure regular quality audits are conducted i.e. destructive testing and monitoring

People Development
Develop, conduct and facilitate all Quality related training for the organisation;
Track and maintain training matrix for all employees;
Monitor contractors on-site and ensure compliance to procedures and standards;

Engineering Change Management
Ensure an efficient Engineering Change Management Process relating to Quality.
Complete and submit Quality check sheets for approval;
Develop quality requirements for new or modified equipment and monitor process;

Department Management
Compile and monitor all Quality related information and status updates for timeous review when required;
Supervision of employees;
Compile KPIs for all employees;
Compile monthly reports on progress against KPIs;
Establish and manage document storage system and archiving.
Coach and mentor direct reports to ensure personal development of team members;
Ensure staff development so that the required expertize and skills are maintained;
Ensure effective leave and absentee management
Investigate and resolve performance issues timeously
Foster a culture of teamwork and understanding
Ensure the team understand and protect the confidentiality of information
Compile Daily reporting of Quality KPIs;

Project Management
Support project briefs, timing plans and budgets for new projects;
Define inputs, activities and outputs;
Ensure effective and efficient completion of projects;
Effective communication and reporting of project progress against timing plans to affected staff and management;

BEHAVIOURAL OUTPUTS

Building Strategic Working Relationships
Seeks opportunities to proactively build effective working relationships with other people;
Probes for and provides information to clarify situations;
Seeks and expands on original ideas, enhances others ideas, and contributes own ideas about the issues at hand;
Places higher priority on team or organization goals than on own goals;
Gains agreement from colleagues to support ideas or take team-orientated action and uses sound rationale to explain value of actions;

Communication
Clearly conveys information and ideas to colleagues;
Interacts effectively with colleagues and employees to ensure a shared understanding is created;
Ensures that all written information is clear and concise;

Planning and Organisation
Identifies more critical and less critical activities and assignments and adjusts priorities when appropriate;
Determines project/assignment requirements by breaking them down into tasks, identifying deadline dates, developing timelines and milestones to ensure timely completion;
Uses time effectively and prevents distractions from interfering with work completion;

Follow-up
Builds due dates into assignments and task delegations and communicates milestones and expected results;
Schedules effective meetings to review progress and share information; gets feedback on results from those directly involved;
Meets formally with superiors on a monthly basis to review the results of scheduled projects and tasks;

Taking initiative
Takes appropriate action when confronted with a problem or when made aware of a situation;
Implements new ideas or potential solutions without prompting;
Takes action that goes beyond job requirements in order to achieve objectives;

KEY SKILLS, KNOWLEDGE AND EXPERIENCE
Relevant Technical Qualification, National Diploma or Degree in the Mechanical field coupled with a Quality qualification.
Ideally at least 5 years Quality experience in a manufacturing or related environment
Thorough knowledge of all legislative and regulatory requirements;
Extremely proficient in audit methodologies and procedures;
Excellent report writing skills;
Excellent assertiveness skills;
Excellent root cause analysis and problem-solving skills;
Extremely high attention to detail and procedural;
Ability to communicate and build relationships at all levels of the organisation;
Highly structured and detail oriented with the ability to follow tasks through to completion;
Self-starter has the ability to work unsupervised and manage own time and activities;
Strong facilitation skills;
Excellent negotiation skills;

Quality Supervisor position available in Kwazulu-Natal, Durban. This job position was posted by Tower Group. The job has been posted as a premium ad on 2024-11-12 at 13:08:21 in the Manufacturing category

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