| Date | 2024-11-09 |
|---|---|
| Job Title | Technical Support Agent/Analyst L1 |
| Employer | Pure Placements (PTY) LTD More Information |
| Salary | 27000 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
Technical Support Specialist (100% Remote – Cape Town)
Our client is looking for a **Technical Support Specialist** to join their team remotely within Cape Town. In this role, you`ll play a key part in delivering world-class support, resolving customer issues, and collaborating closely with the client`s product development teams. This position offers a salary of R27,000 per month.
Job Summary:
As a Technical Support Specialist, you will be responsible for providing top-tier customer support, troubleshooting, and collaborating with cross-functional teams. Your expertise in identifying root causes and resolving software-related issues will be crucial to ensuring the clients customers have a seamless experience. You will work fully remotely during standard Cape Town working hours and handle a variety of customer queries in a fast-paced, technology-driven environment.
Working Hours:
Monday – Friday – 5am to 2pm.
Responsibilities:
– Handle incoming customer requests by triaging, documenting, and ensuring timely resolution of issues.
– Identify and reproduce technical issues for the clients product development teams, including occasional weekend on-call duties.
– Act as a brand ambassador by providing considerate and personalized responses to customer inquiries.
– Test new features, report bugs, and surface customer feedback to improve the product.
– Maintain and enhance the customer support knowledge base by creating helpful documentation.
– Stay updated on product changes and updates to deliver accurate support.
Qualifications/
Requirements:
– Minimum of a Grade 12 (Matric)
– Minimum of 2+ years of experience in customer support, ideally in a software or tech-focused role.
– Fluent in English, with strong written and verbal communication skills.
– Strong technical aptitude with the ability to troubleshoot software and hardware issues.
– Problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail.
Skills:
– Essential: Proficient in troubleshooting, excellent communication skills, ability to work independently, and handle high-pressure situations.
– Preferred: Prior experience with a SaaS company, knowledge of CRM or ticketing systems, and experience working in remote teams.
Growth and Support:
The clients company values learning and professional development. You`ll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams. They encourage ownership, proactivity, and creativity in problem-solving, ensuring you grow with them.
Benefits:
– Competitive salary of R27,000 per month.
– Fully remote role, giving you the flexibility to work from the comfort of your home.
– Be part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology.
Technical Support Agent/Analyst L1 position available in Western Cape, Cape Town. This job position was posted by Pure Placements (PTY) LTD. The job has been posted as a premium ad on 2024-11-09 at 13:03:00 in the It Computer category
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