| Date | 2025-01-09 |
|---|---|
| Job Title | Customer Service Consultant (Uk Hours) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Stellenbosch |
Job Summary
Stellenbosch – Western Cape
- Provide Support Across Multiple Channels: Assist customers via phone, email, live chat, and other communication channels, ensuring consistent and responsive service across all touchpoints.
- Assist Customers with Policy Inquiries: Address customer inquiries related to insurance policies, coverage details, premiums, and any other relevant information.
- Policy Enrolment and Renewals: Guide customers through the process of enrolling in new insurance policies or renewing existing ones, ensuring all necessary information is collected accurately.
- Policy Amendments and Adjustments: Help customers make changes to their policies as needed, such as updating personal information, adding or removing coverage options, or adjusting coverage limits.
- Billing and Payment Support: Assist customers with billing inquiries, payment processing, and resolving any issues related to premiums, invoices, or payment methods.
- Resolve Complaints and Issues: Address customer complaints or concerns in a timely and professional manner, working to find satisfactory resolutions and escalate complex issues as necessary.
- Promote Customer Satisfaction: Strive to ensure a positive customer experience at all times by delivering excellent service, actively listening to customer feedback, and going above and beyond to meet customer needs.
- Educate Customers: Educate customers about various aspects of bicycle insurance, including cover options, policy terms, claims processes, and proactive measures to protect their bicycles and mitigate risks, without giving advice.
- Cross-Sell and Upsell Opportunities: Identify opportunities to cross-sell or upsell additional insurance products or services that may benefit customers based on their individual needs and circumstances.
- Maintain Customer Records: Keep accurate records of customer interactions, policy details, and any relevant documentation in compliance with data protection regulations and company policies.
- Collaborate with Other Departments: Coordinate with other departments within the company, such as claims processing, underwriting, and sales, to ensure a seamless customer experience and facilitate efficient resolution of customer inquiries or issues.
- Continuous Improvement: Participate in training programs, workshops, and ongoing learning opportunities to enhance product knowledge, customer service skills, and overall performance.
- Minimum of a Senior Matric Certificate. Additional relevant qualifications will be advantageous.
- 2-4 years of experience in client services, customer care, or a related field.
- Familiarity with the industry in which they operate is beneficial.
- Understanding customer needs, addressing concerns, and providing exceptional service to ensure client satisfaction and retention.
- A deep understanding of the products or services offered. Explaining complex concepts clearly and understandably to clients.
- You will be responsible for identifying opportunities to upsell or cross-sell products or services to existing clients.
- The business environment is constantly evolving, so you should be proactive in staying updated with industry trends, technological advancements, and best practices in client services.
- UK Summer Period (alternating shifts during No-Daylight-Savings from April – September)
- Strong written and verbal communication skills are essential for effectively interacting with individuals at all levels.
- Strong problem-solving skills, critical thinking, and the ability to make informed decisions are crucial.
- Written communication (emails, reports, etc.) as well as verbal communication to be of the highest standard.
Customer Service Consultant (Uk Hours) position available in Western Cape, Stellenbosch. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-01-09 at 16:08:50 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Northern Suburbs: Customer Service Trainee posted by PHK Management
Kohler Motors Parklands, belonging to the Bosch Car Service network, is looking for a young person to be trained as Customer Service Advisor.The successful applicant must be matriculated, well groomed and well spoken, love cars and like to work in a pleasa
View Job
Customer Service Trainee
Midrand: Customer Service Consultant posted by Essentra Components
Full Customer Service Related Duties: Education:High School (matric) (Required), Reasonable pass marks obtained. Experience:Customer service fields, 2 years min (Required) Will be a key support between Sales and Warehouse departments and processing daily o
View Job
Customer Service Consultant
Centurion: Customer Service Rep posted by WeCare Independent Pharmacy Network
We`re hiring Customer Service Reps!!We are looking for an energetic, positive, proactive individual to come and work with our team. What you would do in the role:Travel to, Communicate with and Train our customers with our suite of products or services des
View Job
Customer Service Rep
Saldanha: Customer Service & Administration Assistant posted by Cerao Recruitment Agency
Customer Service & Administration Assistant SaldanhaAre you a skilled multi-tasker fluent in Afrikaans and English? Join our team in Saldanha as a Customer Service & Admin Assistant! **Responsibilities:** - Deliver outstanding customer service via phone
View Job
Customer Service & Administration Assistant
Durban: Online Boarding – Customer Service
Minimum Requirements : Strong administrative skills Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite. A self-starter with a strong work ethic and a team-oriented mindset. Online systems: Training of the new HOLOs syste
View Job
Online Boarding – Customer Service
Roodepoort: Customer Service Consultant posted by Sutherland Global
Travel ConsultantsSutherland is seeking to employ vibrant, customer centric and dynamic Frontline Agents, to join our team of BPOs experts. You will be working on an international brand in the Travel sector. If you are looking to build a fulfilling career
View Job
Customer Service Consultant
Umhlanga Rocks: Customer Service Representative (Manufacturing)
As a customer service representative, you will be responsible for: Completing quotes timeously and according to quoting standards and supplying them to customers on time. Answering incoming phone calls from customers who want to place orders, request quote
View Job
Customer Service Representative (Manufacturing)
Central Johannesburg: Outbound Customer Service Agent
Technical Competencies & Experience: Process shipping lines shipping instruction Process creditor invoices Submit RCG to SARS Process cargo dues Process acquittals to shipping line. Cost, close and post file Oversee compensation & benefits Prepare required
View Job
Outbound Customer Service Agent
Durban: Outboud Customer Service Agent
Our client, a leader in the freight and cargo industry, is looking for an experienced Outbound Customer Service Agent to join their dynamic team. JOB PURPOSE To control and manage the entire file process for their trades. QUALIFICATIONS/SKILLS • Matric • A
View Job
Outboud Customer Service Agent
Cape Town City Centre: Customer Service Consultant (Cape Town)
Minimum Qualifications, Experience, and Skills Required: - Bachelor`s degree (3 years) - At least 6 years of solid experience in Sales, Channel and Consumer Marketing, Logistics, or Supply Chain - Proficient in English with excellent communication and inte
View Job
Customer Service Consultant (Cape Town)
Johannesburg: Customer Service Representative -Admin (Remote)
Key Role Aim We are looking for a passionate and dedicated Customer Service Representative (Admin) to join our team. To welcome our new clients into the company by integrating onboarding systems and processes after the sale has been completed, providing ex
View Job
Customer Service Representative -Admin (Remote)
Johannesburg: Customer Service Representative (Remote)
We are looking for a passionate and dedicated Customer Service Representative to join our team. To welcome our new clients into the company by integrating onboarding systems and processes after the sale has been completed, providing excellent customer serv
View Job
Customer Service Representative (Remote)
Cape Town City Centre: Customer Service Uk Collections
Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections who has FSCA or UK collections experience • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record a
View Job
Customer Service Uk Collections
Durban Central: Customer Service Representative posted by La Lucia Healthcare Hospital
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be ab
View Job
Customer Service Representative
Cape Town City Centre: Customer Service Rep
Cape Town well groomed Professional needed for a CS Rep to service existing clientele within the business community Grade 12 3 years Degree 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent comm
View Job
Customer Service Rep
Pretoria: Afrikaans Speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical Wholesaler) – Pretoria West
One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion i
View Job
Afrikaans Speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical Wholesaler) – Pretoria West
Johannesburg: Team Leader: Customer Service posted by The Skills Mine
Requirements: Must have at least 2 years Team Leader/ Supervisor experience in a Bank Call CentreMatric and a relevant tertiary qualification preferably with a leadership componentMust be available to work from the office on rotational shifts through weeke
View Job
Team Leader
Durban: Outboud Customer Service Agent posted by Tower Group
Our client, a leader in the freight and cargo industry, is looking for an experienced Outbound Customer Service Agent to join their dynamic team.JOB PURPOSE To control and manage the entire file process for their trades.QUALIFICATIONS/SKILLS Matric An ad
View Job
Outboud Customer Service Agent
Pretoria: Afrikaans Speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical Wholesaler) – Pretoria West posted by Isilumko Staffing
One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion i
View Job
Afrikaans Speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical Wholesaler) – Pretoria West
Cape Town: Customer Service Assistant posted by MyRunway
As our Customer Experience Assistant, you`ll embody our commitment to putting customers first. This isnt your average support jobit`s about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.
View Job
Customer Service Assistant
Germiston: Customer Service Representative posted by Midvaal Recruitment
A Customer Service Representative in the Water Treatment Industry typically supports clients by providing information, handling inquiries, and resolving issues related to water treatment products and services. Heres an overview of the job description:Job T
View Job
Customer Service Representative
Cape Town: Customer Service Agents – Terminations Area posted by Tower Group
Our client is seeking Customer Service Agents who meets the following criteria:Customer Service provides the first line of service to customers, assisting customers with the return of their rental vehicle, and with all other requests for assistance related
View Job
Customer Service Agents – Terminations Area
Johannesburg: Customer Service Receptionist posted by Tower Group
MAIN PURPOSE OF THE JOBThe Receptionist is part of the JHB Customer Services team. The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team. The primary responsibility
View Job
Customer Service Receptionist
Johannesburg: Pipeline – Inbound Call Centre / Customer Services (3-Month Contract) posted by Isilumko Staffing
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. Qualifications and experience:MatricNo less than 2 years` experience within banking / financial ser
View Job
Pipeline – Inbound Call Centre / Customer Services (3-Month Contract)
Johannesburg: Customer Service Agent €“ Credit Card Support (3-Months Contract) posted by Isilumko Staffing
Are you passionate about delivering exceptional customer service in the banking industry? Were looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:Handle inc
View Job
Customer Service Agent €“ Credit Card Support (3-Months Contract)
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
