Date | 2025-01-11 |
---|---|
Job Title | Field Engineer (Internet Service Provider Industry) |
Employer | Recruit-It More Information |
Salary | 1000 |
Category | It Computer |
Location |
Western Cape / Western Cape |
Job Summary
– Must have senior certificate plus Tertiary education in information technology.
– Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.
– Own car and valid driver’s license.
– Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.
– 3+ years experience in technical support.
– Preferred ISP industry experience
Responsibilities:
– Work well in a team exercising strong interpersonal skills are priority.
– Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
– Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
– Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.
– Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
– Provide IT support for customers in the field.
– Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
– Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.
Field Engineer (Internet Service Provider Industry) position available in Western Cape, Western Cape. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2025-01-11 at 01:02:03 in the It Computer category
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