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Logistics Operations Manager – Air and Land

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We are excited to share this exciting role with a leading logistics company. 

Are you a seasoned logistics professional with a passion for optimizing operations and leading dynamic teams? We are a recruitment agency seeking an experienced Operations Manager to oversee their Air and Land Transport operations in Windhoek and Tsumeb, Namibia.

In this pivotal role, you will be responsible for maximizing facility capacity utilization, ensuring efficient operations, and driving financial performance. You will lead teams, manage third-party transporters, and oversee international cargo movements, all while fostering a positive work culture aligned with company values.

Key Responsibilities

  • Optimize Operations
  • Analyze and calculate the optimal use of fleets, staff, and operations for both land and air transport to maximize business returns.
  • Maintain a balanced service-to-cost and profitability ratio through performance evaluation, managing variations, escalations, special requests, projects, and network optimization.
  • Financial Management.
  • Ensure accurate and complete accounting, reporting, record management, and internal control systems are in place for both business units, meeting agreed-upon financial targets.
  • Third-Party ManagementManage third-party transporters, ensuring they meet Key Performance Indicators (KPIs) and service levels.
  • Oversee the international line haul of cargo from Johannesburg to Windhoek using the superlink fleet.
  • Client Services OversightLead the Client Service department, ensuring effective handling of collections and client communications.
    Act as the escalation point for client issues, ensuring timely and satisfactory resolutions.
  • Technology Integration. Enhance the utilization of existing and new technologies, ensuring compatibility with operational requirements.
    Facilitate integration through the development and implementation of support processes, platforms, and mechanisms, including equipment control and maintenance.
  • Health, Safety, and SecurityEnsure workplace health, safety, and security requirements are met at the Windhoek and alternative facilities.
  • Conduct risk assessments and implement corrective actions to safeguard the company and employees.
  • Warehouse ManagementOversee proper picking and packing of goods, organizing special requirements for dispatching and collecting stock, such as hazardous materials or fragile products.
  • Team LeadershipEmploy, develop, and manage qualified staff to ensure high levels of client satisfaction.
  • Maintain staff records and distribute reports promptly.
    Lead air and land transport teams through coaching, development, and motivation.
  • Monitor team and individual performance against targets and objectives aligned with company strategy.
  • Service DeliveryManage the forwarding lifecycle from start to finish, emphasizing efficiency and effectiveness.
  • Focus on KPI management, activity, and event performance management to maximize operational efficacy.
  • Project CoordinationCoordinate and assist with ongoing air and land transport projects, providing active daily support to expedite operations.
  • Stakeholder CollaborationDevelop and maintain relationships with internal teams (Air/Land Transport Operations, Operations Excellence, Customs, Commercial) and cluster teams.
  • Resolve account queries and ensure seamless, high-quality service to clients.
  • Regulatory Compliance
  • Ensure all activities comply with legal and company regulations, including ISO procedures.
  • Report on monthly KPIs and event controls.
  • Act as the Public Officer, representing the company as required.
  • Cultural Development
  • Create and maintain a positive work culture aligned with company values.
  • Promote and develop initiatives in line with the “best company to work for” principles.
  • Modernization AlignmentAlign with regional and local modernization projects to enhance Air and Land Transport products.
  • Participate in system enhancements, staff restructuring, and process and workflow reviews to suit global, regional, and local productivity.
    Operational Analysis
  • Analyze operating results and key components relative to established objectives.
  • Make necessary adjustments and implement new procedures to correct unsatisfactory conditions.
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