Job Description
About the Role
We are seeking a dynamic and passionate Guest Relations Anchor to join our team at Executive Placings in Mozambique. As a rotational anchor role, you will be covering three different departments: Safari Shop Manager, Lodge Administration, and Guest Relations Manager. This is an excellent opportunity to gain diverse experience in luxury hospitality and contribute to the success of our esteemed client.
Key Responsibilities
- Meet, greet, and bid farewell to all guests
- Understand and anticipate guest needs through interaction
- Conduct guest orientations and communicate dietary requirements
- Liaise with guides, butlers, and kitchen regarding special requests
- Transmit guest information between lodges
- Assist Lodge Manager with daily and weekly operational requirements
- Assist with room allocation, planning, and reading day sheets for special occasions
- Plan guest activities and transfers with guides
- Host guests
- Manage check-outs
- Assist with monthly planning
- Oversee stock takes and operational stock control
- Support community involvement initiatives
Requirements
- Minimum 2 years experience in a similar role
- Computer literate
- Strong leadership, organisational, and guest service skills
- High attention to detail and operational excellence
- Passion for luxury hospitality and guest delight
Qualifications
Salary & Benefits
We offer a competitive salary package.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Africa
Tourism and hospitality management positions are a common career path in Africa, particularly in South Africa, where the tourism industry is a significant contributor to the country’s GDP. Generally, this field offers diverse job opportunities, from managing hotels and resorts to working in event planning and destination marketing. Typically, professionals with expertise in this area play a crucial role in promoting and developing sustainable tourism practices.
Salaries for tourism and hospitality management roles vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions typically range from R200 000 to R400 000 per annum, while more senior roles can command salaries between R500 000 to R1 million or more. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances.
Common skills for tourism and hospitality management roles include strong communication and interpersonal skills, ability to work under pressure, experience with event planning and management software, knowledge of local and international market trends, proficiency in multiple languages, including Afrikaans and English, and a valid safety certificate. Additionally, having a degree or diploma in a relevant field, such as hospitality management, tourism studies, or business administration, is often an added advantage.
Tourism and hospitality management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and retail sector. These sectors often require professionals with expertise in managing tourist flows, developing destination marketing strategies, and providing exceptional customer service.
For career development, professionals in this field can expect opportunities for advancement to senior management positions or specialized roles such as tourism consultant, destination manager, or hotel manager. Common professional certifications include the Certified Hotel Manager (CHM) or Certified Tourism Professional (CTP). Furthermore, ongoing education and training are essential to stay up-to-date with industry trends and developments, which may involve attending conferences, workshops, and online courses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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