Job Description
About the Role
We are seeking an experienced Duty Manager to lead our hotel’s front office team, ensuring exceptional guest experiences and seamless operations. With a strong focus on service excellence, you will be responsible for managing guest check-in and check-out processes, resolving complaints and feedback, and actively engaging with guests in public areas.
Key Responsibilities
- Welcome guests
- Oversee check-in and check-out process
- Manage guest complaints and feedback
- Actively engage with guests in public areas
- Ensure guest requests are actioned promptly
- Act as the “Manager on Duty” ensuring smooth operations
- Conduct regular property walks to monitor restaurant, housekeeping standards, public areas, maintenance, and overall readiness
- Ensure room readiness, cleanliness standards, and efficient turnaround of arrivals/departures
- Coordinate with Food & Beverage to confirm guest dietary needs and dining preferences
- Respond quickly to operational breakdowns with practical solutions
Requirements
- Minimum 23 years experience in a supervisory, assistant manager or duty manager role within the hospitality industry
- Strong leadership, communication, and problem-solving abilities
- A guest-focused mindset with excellent attention to detail
- Ability to remain calm and make sound decisions in high-pressure or emergency situations
Qualifications
- Formal hospitality qualification will be an advantage (if applicable)
Salary & Benefits
[Salary information is not mentioned in the original job description]How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications.
About Catering / hospitality Jobs in Hessequa
The catering and hospitality industry in Hessequa is a growing sector, typically offering a range of employment opportunities for those interested in the field. Generally, this industry is known for its fast-paced and dynamic environment, with common job roles including chefs, waiters, managers, and event coordinators.
Salary expectations for catering and hospitality professionals in Hessequa are broad and can vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may pay within the range of R30 000 to R50 000 per annum, while more senior roles or those in larger companies may command salaries ranging from R80 000 to R150 000 per year. However, it is essential to note that these are general estimates and actual salaries can differ significantly.
Common skills for catering and hospitality professionals include excellent communication and interpersonal skills, the ability to multitask and work under pressure, a strong attention to detail, and a passion for delivering high-quality customer service. Other important skills may include time management, teamwork, and adaptability. Typically, candidates with experience in similar roles or relevant vocational training are in high demand.
The catering and hospitality industry is often associated with the following sectors: financial services sector, technology industry, manufacturing sector, tourism, and event management. These industries frequently require skilled professionals to manage their establishments, provide exceptional customer experiences, and ensure seamless operations.
Career development opportunities in the catering and hospitality industry are varied, often beginning with entry-level positions and progressing to more senior roles such as team leaders or department managers. Experienced professionals may also explore opportunities for further education or training, leading to specialized roles such as culinary arts management or events coordination.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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