Qualifications Matric Requirements / Duties Wave or realise all orders in SAP, approved for Picking, by date order, collection and delivery point, and recorded via colour sticker on priority. Issue all released orders to the Pickers and record the picking slip and picker details on SAP for the control of orders and Pickers Performance. Issue orders to the Pickers in priority: Delivery due Dates Priority requests Graphical location of delivery address Coloured stickers placed on specific orders of priority Constantly correspond with the Dispatch Area on orders released for delivery to customers. Monitor the wave and pick report to ensure that 90% of all orders are completed before the end of day. Monitor the customer orders to ensure that no order is left incomplete on the Invoicing tables, if there are minimal items still to be invoices, before the end of day. All completed customer orders must be handed over to the Dispatch area, prior to the agreed cut-off period, i.e., one daily only, online orders, etc. Monitor all customer order issued for picking to ensure that the orders are completed and invoiced before the end of day. Oversee the scanning of customer orders pertaining to non-pack size products by following the scanning procedure. Monitor the picking, invoicing and handover to Security and ensure that the signatures are done with the different allocated pen colours: Invoice Pickers Security Drivers Reworks Receiving Monitor the time periods a Picker takes to complete an order. Address any concerns with the Picker. Investigate any shortages on the picking slip and hand it over to the Inventory Clerk for updates and approval. Conduct two random checks on orders daily (multiple lines) on reverse picking, and apply corrective action where required. Control and manage the push system (not pull) from the Pickers to the Invoicing tables. Control and manage the handover by of the stock by the Pickers to the Invoicing tables per the various geographical regions. Control and maintain the correct Employee head count at Invoicing and the Transfer Pullers Conduct regular bin maintenance and identify problems in bins, such as: one item in two different boxes damaged boxes damaged product purpose of white buff tape whether bins are emptied periodically during the day, brooms placed in allocated areas Warehouse floor constantly clear with no empty boxes, plastic, etc. Conduct continuous QC checks throughout the day on invoicing, the quality of packaging, and the handover of orders. Conduct daily QC checks on two random orders (multiple lines) after invoicing and packaging, as well as the overall QC of orders being handed over. Check multiple contents in a box, product categories of the products in the box, as well as the maximum product or volume in a box. Reprint the case label stickers and invoices, only once authorised by the Warehouse Manager. Reasons must be provided upon completion of an investigation. Control and manage the pallets as per the SOP. Consol and Chep pallets must be available every Monday morning. Follow the SLA on Collections, Local Deliveries and Long-Distance Orders. Daily Communication via e-mail with Value in-house on combining of customer orders, and to confirm the ETA on priority orders. Constant communication with Inventory on surplus stock against invoice and signing of once investigated. Conduct regular checks in the picking bins, as maintained by the Pickers daily (retrieval of Consol pallets, damages recoded and removed, general bin maintenance). Daily ongoing communication between Supervisor and subordinates to positively motivate them. Ongoing training and revising on procedures and policies. Once every 3 months a practical and theoretical training session must be done and recorded. You may be required to work in other areas due to operational requirements. Conduct a daily “Green Area” meeting with the staff to discuss the prior days progress, and the days tasks required, and lowest performers on Picking and Invoicing Communicate clearly and actively throughout the business units with the relevant stakeholders (Dispatch, Security and Management). Define or redefine key performance indicators for every role in the Department to measure effectiveness of the Departments operations. Provide reasons to the Warehouse Manager on non-performance. Interview, select, coach, train, manage, and appraise the performance of the staff. Problem solving, negotiate, and address staff challenges in the Department. Continuously evaluate the Departments operations and highlight potential problems or opportunities identified in the operation. Cultivate a culture of teamwork in the Department. Manage and maintain staff performance levels to ensure KPI and SLAs are met continuously. Institute disciplinary proceedings with the HR Department on any Employee who fails to adhere to the KPIs, JDs and any other documented regulations or measures. Escalate any incidents pertaining to the Department that require the involvement and attention of the Warehouse Manager and/or senior management. Carry out any other duties as maybe required by the Warehouse Manager and/or company Senior Management time to time. Check all staffs clothing to ensure that they are dressed in the appropriate PPE issued to them Supervise the procedure of special packing requirements by specific Customers, such as: Game Makro Shoprite One Day Only Confirm the pack size against customers official order, inner and outer barcodes, and placing the correct outer barcode format as per the customers requirements. Identify practical solutions when the work is backlogged through prioritization and rationalization exercises. Investigate customers shortage claims, and the source of the problem, and resolve. Abide by the Health and Safety Standards and attend monthly meetings. Complying with Company procedures, rules, and regulations. Train and upskills staff to ensure they all adhere to the company requirements