First Line Support
Posted on 2025-02-17
| Salary | neg |
|---|---|
| Category | It Computing Software |
| Location | Ekurhuleni / Alberton |
Job Summary
Responsibilities:
Configure and maintain network equipment to ensure optimal performance. Configure and troubleshoot VOIP equipment such as phones, PBX and Session Border Controllers. Collaborate with Fiber Network Operators (FNOs) to facilitate network connectivity and troubleshoot issues. Provide exceptional phone-based customer support, addressing technical inquiries and resolving network-related problems. Able to efficiently and effectively deal with support tickets, ensuring problems and resolutions are documented. Assist remote technicians with network configurations, offering guidance and troubleshooting assistance. Setup and manage email accounts for clients as needed. Maintain accurate records of network configurations, changes, and customer interactions. Qualifications: Proficiency in configuring and troubleshooting MikroTik network equipment. Experience with wireless equipment (Ubiquiti, Cambium, SIAE, Mikrotik, etc.) Ability to work effectively under pressure and adapt to changing priorities. Willingness to work in rotation shifts, including evenings and weekends. Strong communication skills, both written and verbal, with a focus on phone-based customer support. Experience with setting up email accounts and assisting clients (POP, Exchange). Familiarity with networking protocols, routing, and IP addressing. Knowledge of Fiber Network Operator (FNO) infrastructure and operations is a plus. Certification in MikroTik (e.g., MikroTik Certified Network Associate – MTCNA) is preferred. Certifications like A N will be a bonus. Understanding of wireless technologies will be required.
First Line Support position available in Ekurhuleni, Alberton. This job position was posted by . The job has been posted on 2025-02-17 in the It Computing Software category
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