Duties: Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studio’s operations. Handle guest complaints and challenges promptly, escalating them when necessary to ensure guest satisfaction. Provide assistance, constructive feedback and training to hosts and other staff members as needed. Ensure all staff report for duty punctually, well-groomed, and in the correct uniform. Keep the Wine Studio and its contents clean and in good repair and report maintenance issues timeously. Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system. Ensure the effective management and reconciliation of float. Be proficient in the POS / Booking / Shipping system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, and adjustments. Ensure that daily cash-up is done accurately and to investigate or escalate to Management any discrepancies. Assist with the coordination of courier collections, ensuring that all orders are packed and ready for dispatch. Purchasing & ordering Compliance: Adhere to all health, safety, and hygiene standards, ensuring a safe environment for guests and staff. Requirements: Matric Certificate WSET Level 2 qualification would be an advantage Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment is required. High level of attention to detail Ability to remain calm and composed under pressure Ability to perform physical tasks such as lifting and moving items Commitment to an outstanding guest experience Proficiency in Inventory Management and point-of-sale systems (Comm7 is a plus) Strong leadership and team management skills