Date | 2024-09-16 |
---|---|
Job Title | Customer Care Supervisor |
Employer | Sandi Crowther Recruitment More Information |
Salary | 0 |
Category | Sales Marketing |
Location |
Gauteng / Gauteng |
Job Summary
Responsibilities:
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Staff supervision, performance output management and training
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Reporting and data analytics
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Query management and resolution
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Thorough and comprehensive division supervision and management
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Planning, implementation, maintenance and upgrades of systems, processes and staff required needs
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System monitoring, raising and liaising with IT in regard to Helpdesk support tickets
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Management support
Requirements:
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Tertiary education required
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Minimum 3 years experience in managing a team (8 or more team members)
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Reporting and advanced analytical skills (including advanced Excel)
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Meticulous attention to detail
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Performance management
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Excellent verbal and written communication skills
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Strong problem-solving abilities and customer service orientation
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Coaching and mentoring
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Technical proficiency
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Experience in a call center / customer care environment advantageous
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Valid drivers’ license and own vehicle
Apply: Sandi Crowther Recruitment
Customer Care Supervisor position available in Gauteng, Gauteng. This job position was posted by Sandi Crowther Recruitment. The job has been posted as a char8000 ad on 2024-09-16 at 01:08:47 in the Sales Marketing category
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