Bela-Bela: Receptionist

Duties: Guest check-ins: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards. Guest check-outs: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave Contacting guests before they arrive, if necessary, and obtain important information Update of the day sheet Retrieving all the necessary information to complete the day sheet for the next day Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD Review reservations, and escalate any issues raised Complete courtesy calls Complete daily checklists Requirements: Grade 12 Diploma / Degree relevant to the field of Hospitality At least 2 years experience in a Reception / Front Office role at a 4 / 5* property The ability to work collaboratively and build confidence and buy in with multiple stakeholders. Strong ability to execute capabilities. Leadership and the ability to develop subordinates. Ability to work independently Accountable and able to take ownership.