Job Description
About the Role
We are seeking a highly skilled and experienced Receptionist to join our prestigious luxury lodge and spa in Bela-Bela. As a front-of-house professional, you will be responsible for ensuring seamless guest experiences, managing administrative tasks, and working closely with our Spa Manager and Assistant Manager. If you have a passion for luxury hospitality and excellent customer service skills, we encourage you to apply for this live-in position.
Key Responsibilities
- Arrive 30 minutes prior to shift start to prepare the front desk area.
- Manage the front desk, including answering calls, handling the switchboard, and welcoming guests.
- Ensure compliance with the company’s no cell phone policy during working hours.
- Maintain an in-depth knowledge of the spa, property, treatments offered, and retail products.
- Operate and manage the spa scheduling system accurately.
- Maintain impeccable hygiene standards at all times.
- Assist management with day-to-day operational tasks as required.
- Successfully complete all practical and theory assessments set by management.
- Ensure that clients complete consultation cards before treatments, check for contra-indications, and ensure records are properly filed and updated.
Requirements
- Previous reception or office assistant experience (5-star hotel or spa environment preferred).
- Strong administrative and organisational abilities.
- Ability to work independently and take initiative.
- Excellent customer service and interpersonal skills.
- Fluent in both spoken and written English and Afrikaans.
Qualifications
Salary & Benefits
R7,500 – R9,000 Negotiable DOE | Live-In Position
How to Apply
About Admin / clerical / secretarial Jobs in Waterberg
In the Waterberg region of South Africa, administrative, clerical, and secretarial positions are in demand across various industries. Generally, these roles are common in sectors such as financial services, technology, manufacturing, and public sector organisations. Typically, companies in these sectors require skilled administrative staff to manage day-to-day operations, maintain records, and provide customer-facing support.
When it comes to salary expectations for admin, clerical, and secretarial positions in Waterberg, it’s difficult to pinpoint exact figures due to variation in factors such as experience, company size, and industry sector. Broadly speaking, salaries for these roles can range from R200 000 per annum for junior administrative positions to R500 000+ per annum for senior roles, often with additional benefits such as bonuses, retirement plans, or relocation packages.
Common skills required for admin, clerical, and secretarial positions in Waterberg include proficiency in Microsoft Office software, especially Word, Excel, and PowerPoint; strong communication and interpersonal skills; attention to detail and organisational abilities; ability to work independently and manage multiple tasks; basic computer literacy and typing skills; and sometimes, experience with CRM systems or other software applications specific to the industry. Other desirable skills may include language proficiency in Afrikaans or English, data entry and bookkeeping skills, or experience with human resources management.
Administrative, clerical, and secretarial roles can be found across various industries in Waterberg, including financial services, technology, manufacturing, and government organisations. These sectors often require administrative staff to perform tasks such as data entry, record-keeping, customer support, and general office administration.
For those seeking career development opportunities in this field, it’s common for admin, clerical, and secretarial roles to serve as a stepping stone to more senior positions or specialisms. Generally, experience and training can lead to promotions to supervisory or management roles, while skills such as language proficiency or software expertise may be beneficial for lateral moves within the same industry or sector. With ongoing training and development, admin, clerical, and secretarial staff can advance their careers and take on new challenges in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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