Reports to: Directors / General Manager Position Overview: This position as Office/Sales Manager plays a major role in the success and the profitability of the company. The appointed person must be goal driven and goal orientated with great management and training skills and a passion for the property industry. The incumbent will have a huge business responsibility, target driven, and good business skills will be an advantage. Duties and Responsibilities / Core Tasks: The below sets out the Office Manager/Sale Managers primary responsibility but is not an exhaustive list. JOB DESCRIPTION: Duties and Responsibilities / Core Tasks: Appointment of new property practitioners: · Building and constant updating of area property practitioner database of opposition agency property practitioners; · Planning, co-ordination and placement of recruitment ads and property practitioner information sessions with opposition property practitioners; · Continued canvassing and recruitment activities for current operational estate property practitioners and quality intern estate property practitioners employed by opposition agencies; · Following of the Recruitment Strategy Guidelines as amended from time to time; · Screening, appointing, and training of new estate property practitioners who joins the company; · Concluding service contracts and office rules with property practitioners; · A Sales Manager must spend at least 60% of his/her time on recruitment activities. Training of property practitioners: · Training on general office procedures; · Training on the Prop Control system; · Training on CMA / Property 24 reports; · Training on how to canvass an area; · Screening and nominating the property practitioners canvass area; · Training on contracts OTPs and required FICA documentation; · Training on formulas and VAT calculations; · Training on Listings; · Training on how to do a show house; · Training on taking photos; · Training on negotiating skills; · Training on how to do adverts; · Setting and monitoring property practitioner goals and performance. Property practitioner support and back-up: · Distributing emails, correspondence and other necessary information to property practitioners on important matters; · Monthly / Quarterly one-on-one meetings with property practitioners to set goals, assess activities according to goals, give advice and motivation; · Monitoring property practitioners progress and productivity from Prop Control; · Assist property practitioners with administrative requirements, negotiation of sole mandates and contracts, as and when needed; · Assist property practitioners with extraordinary contracts, e.g., PIPs, insolvencys, deceased estates etc. · Provide training and support to property practitioners on database and other necessary systems in order for them to operate effectively; · Providing data and general training information for property practitioners; · Training property practitioners on systems e.g., CMA, Prop Control, CRM System etc. · Assist in preparing and ordering marketing and exhibition material e.g., pamphlets for property practitioners; · Visiting of own property practitioners show houses on a regular basis; · Visiting opposition property practitioners show houses to present our offering and to introduce him/herself. Contracts: · Checking and signing off new contracts OTPs. Ensure contract is legal and complete with all related annexures and FICA documentation; · When a property practitioner presents a new OTP contract, an interview is scheduled to discuss the terms of the contract; · Checking all signatures, supporting documents and annexures to the contract is done with the property practitioner present; · Calculating property practitioner commission split, per transaction; · Completing Contract Cover Sheet to accompany signed off contracts; · Ensure CMA is attached; · Incomplete contracts are given back to the property practitioner to finalize and return with a completed contract; · Diarizes follow up of the above point; · Once everything is checked and finalized signs off the contract and delivers it to the Office Administrator; · Take responsibility to ensure that follow-up for income for registered deals is done and received sales commission & bond commissions; · Manage problems of conditional / unconditional files OTPs; · Regular checks are done on Latest Updates from attorneys to ensure Office Administrator completes and responds to tasks to update; · Assist with the follow up with property practitioners/clients for outstanding information if and when required; · Handle queries from buyer/seller telephonically or personally; · Calls seller/purchaser to establish personal contact and thank them for their business; · Follow up and assistance with contacts should encourage repeat business and positive relationships; · Update systems with information e.g., property practitioners pay slips before closing files; · Update and request information on Referrals with or from other Branch offices within the group. Office and area branding: · Ensuring that the office exterior is kept neat, clean and that the branding is always up to standard as per the instructions from the owners/company. · Ensuring that each possible listing has a For Sale sign placed in front of the property; · Regular inspection of show houses to ensure that the prescribed show house procedure is followed, including the marketing and branding outside the property (bunting, teardrops, boards etc.); · Regular inspection of property practitioners car magnets and vehicle branding; · Regular expos to be held to ensure brand awareness i.e., pamphlet drops during street expos, expos in shopping centres etc.; Qualifications: NQF 4 or NQF 5 with a valid FFC
