Our client is looking for a proactive and technically skilled In-House Support Technician to join their team. This role involves providing reliable IT support, assisting with troubleshooting hardware and software issues, and ensuring smooth day-to-day operations for both staff and clients. The ideal candidate will be solution-driven, detail-oriented, and able to deliver efficient technical assistance in a fast-paced environment. If you enjoy problem-solving and take pride in delivering excellent support, we would like to hear from you.

Minimum requirements:

• Matric or equivalent qualification
• Reliable transport
• 12 years experience in a technical support or call centre environment (ISP/IT industry advantageous)
• Fluent in English (Afrikaans or additional languages advantageous)
• Computer literate with experience in CRM/ticketing systems
• Willingness to work shifts, weekends, and public holidays if needed

Required skills:

• Strong knowledge of basic networking (routers, Wi-Fi, fibre, LTE)
• Excellent troubleshooting skills
• Problem-solving skills
• Good communication skills with the ability to guide non-technical customers
• Customer-focused, patient, and able to work under pressure
• Team player with the ability to work independently when required

Remuneration:

R 8 500 – R 9 500 Cost to Company, depending on experience

IMPORTANT:

• Applications close 3 October 2025
• Only applications submitted via the Ditto Jobs platform will be considered
• Only candidates who are shortlisted will be contacted
• No social media messages / comments will be responded to