Key Responsibilities: Install, configure, and maintain desktop hardware and software systems Provide technical support to end-users, troubleshooting and resolving hardware and software issues Perform system upgrades, software installations, and security patch management Manage desktop and laptop inventory, ensuring that all devices are properly maintained Assist with network connectivity and peripheral device configuration Document all technical issues and resolutions in a detailed and organized manner Collaborate with IT team members to ensure seamless technology operations Experience and Skills Required: Proven experience as a Desktop Technician or in a similar technical support role Familiarity with common desktop hardware, including printers, monitors, and peripherals Excellent problem-solving skills and ability to diagnose technical issues Strong communication skills with the ability to explain technical issues to non-technical users Relevant certifications (e.g., CompTIA A, Microsoft Certified IT Professional) are a plus