Boksburg: Service Sales Manager posted by Ann Swann Personnel Services

Sales Strategy & Growth

• Develop and implement the overall service sales strategy using market intelligence and customer insights.
• Design balanced and optimised sales territories.
• Define the service sales team structure to ensure maximum efficiency and coverage.
• Set clear performance and revenue targets aligned with organisational growth objectives.
• Drive profitable and sustainable growth across South Africa and neighbouring countries.

Team Leadership & Coaching

• Lead, mentor and train the service sales team to ensure strong product, service and commercial capability.
• Empower and develop team members in line with company values and performance expectations.
• Promote a collaborative, safe and healthy working environment.

Channel & Market Development

• Work closely with the Distributor Manager to strengthen and grow indirect sales channels.
• Ensure the product and service mix offered suits market needs, with a focus on increasing market share.
• Support the development of aftermarket strategies for products such as Oil Free Air and Industrial Air solutions.

Service Revenue & Customer Engagement

• Grow service revenue and profitability by driving customer satisfaction and ensuring service excellence.
• Identify and promote opportunities within services, spares and long-term service offerings.
• Grow the 1:1 service-to-product ratio by at least 3% annually.
• Increase service plan contracts to at least 40% of overall service revenue.
• Maintain strong commercial controls to support profitability and reduce operational costs.

Sales Tools, Systems & Performance Monitoring

• Contribute to developing sales tools, systems and training to enhance competitiveness.
• Create and promote effective policies for aftermarket products and services.
• Monitor KPIs and scorecards (e.g., profitability, forecasting, pricing, territory performance) and drive corrective actions when needed.
• Collaborate with Business Control and Credit Control teams to resolve receivable disputes promptly.

Marketing & Communications Collaboration

• Partner with the Digital Communications Manager to plan annual marketing strategies and promotional campaigns.
• Provide detailed and accurate content for digital marketing, media releases and promotional material.
• Support brand visibility, product awareness, and customer engagement initiatives.

 
Qualifications, Skills & Experience
Minimum Requirements

• Grade 12 / Matric.
• Relevant Sales or Marketing qualification.
• 3–5 years proven experience as a Sales Manager in a technical or industrial environment.

Key Competencies

• Strong leadership qualities with the ability to inspire and motivate a high-performing team.
• Excellent communication, negotiation and strategy development skills.
• Commercially astute with the ability to identify revenue opportunities and drive growth.
• Collaborative, professional, and able to operate effectively at senior level.