Job Description
Sales Strategy & Growth
- Develop and implement the overall service sales strategy using market intelligence and customer insights.
- Design balanced and optimised sales territories.
- Define the service sales team structure to ensure maximum efficiency and coverage.
- Set clear performance and revenue targets aligned with organisational growth objectives.
- Drive profitable and sustainable growth across South Africa and neighbouring countries.
Team Leadership & Coaching
- Lead, mentor and train the service sales team to ensure strong product, service and commercial capability.
- Empower and develop team members in line with company values and performance expectations.
- Promote a collaborative, safe and healthy working environment.
Channel & Market Development
- Work closely with the Distributor Manager to strengthen and grow indirect sales channels.
- Ensure the product and service mix offered suits market needs, with a focus on increasing market share.
- Support the development of aftermarket strategies for products such as Oil Free Air and Industrial Air solutions.
Service Revenue & Customer Engagement
- Grow service revenue and profitability by driving customer satisfaction and ensuring service excellence.
- Identify and promote opportunities within services, spares and long-term service offerings.
- Grow the 1:1 service-to-product ratio by at least 3% annually.
- Increase service plan contracts to at least 40% of overall service revenue.
- Maintain strong commercial controls to support profitability and reduce operational costs.
Sales Tools, Systems & Performance Monitoring
- Contribute to developing sales tools, systems and training to enhance competitiveness.
- Create and promote effective policies for aftermarket products and services.
- Monitor KPIs and scorecards (e.g., profitability, forecasting, pricing, territory performance) and drive corrective actions when needed.
- Collaborate with Business Control and Credit Control teams to resolve receivable disputes promptly.
Marketing & Communications Collaboration
- Partner with the Digital Communications Manager to plan annual marketing strategies and promotional campaigns.
- Provide detailed and accurate content for digital marketing, media releases and promotional material.
- Support brand visibility, product awareness, and customer engagement initiatives.
Qualifications, Skills & Experience
Minimum Requirements
- Grade 12 / Matric.
- Relevant Sales or Marketing qualification.
- 3–5 years proven experience as a Sales Manager in a technical or industrial environment.
Key Competencies
- Strong leadership qualities with the ability to inspire and motivate a high-performing team.
- Excellent communication, negotiation and strategy development skills.
- Commercially astute with the ability to identify revenue opportunities and drive growth.
- Collaborative, professional, and able to operate effectively at senior level.
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