Boksburg: Technical Sales Support & Estimator

We are seeking a Technical Sales Support & Estimator with the following skills and qualifications: QUALIFICATIONS AND EXPERIENCE: Matric. Technical or Mechanical certificate/diploma preferred (Engineering, or similar) Minimum 5 years’ experience with mining equipment components or repair/rebuild operations Strong mechanical and technical understanding Experience with workshops, job cards, and repair/rebuild processes Excellent written and verbal communication skills Strong coordination, follow-up, and problem-solving skills Comfortable working on the workshop floor with required PPE Proficient in ERP systems and Microsoft Excel Customer-service orientation with professional conduct Ability to analyse technical and commercial information for quotes and reports BASIC FUNCTION : Technical Sales Support & Customer Guidance RTD, Service Bulletin & Modification Analysis Technical Quoting & Estimating Workshop Coordination & Floor Presence Reporting, Root Cause Analysis & Continuous Improvement Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation Technical Support, Product Configuration & Training DUTIES AND RESPONSIBILITIES: Technical Sales Support & Customer Guidance: Provide technical guidance to the Sales team and internal stakeholders. Respond to technical queries and identify repair or rebuild solutions. Support sales reps with component knowledge and application advice. Provide customers with clear explanations and operational guidance. RTDs, Service Bulletins & Technical Advisories Analysis: Review SBs, RTDs, and MOCs for commercial, stock, and operational impact. Communicate relevant insights to Sales, Inventory, Product Support, and Technical Publications. Manage close-out activities, including obsolete parts, new parts roll-out, and process updates. Capture insights for reporting, coordination, and continuous improvement. Technical Quoting, Estimating & Cost Accuracy: Prepare quotations and estimates for all technical repair scopes. Generate LCC and labour cost estimates for LCS agreements. Validate accuracy, consistency, and compliance with pricing strategy. Issue quotes, coordinate approvals, and maintain structured records. Analyse BOMs, review technical accuracy, and perform LCC variance analysis. Identify abnormal costs and improvement opportunities. Workshop Coordination & Floor Presence: Track repair/rebuild job status and ETAs. Collaborate with Workshop Foreman to resolve bottlenecks. Investigate delays, implement solutions, and escalate when required. Assist with technical queries and customer communications. Engage with workshop activities to strengthen technical knowledge. Reporting, Root Cause Analysis & Continuous Improvement: Conduct RCA using workshop data, failure reports, and strip/quote findings. Report on repair performance vs KPIs, SB adoption, and commercial impact. Identify recurring causes of delays, rework, or quality issues. Share actionable insights internally and with customers. Contribute to process improvement initiatives. Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation: Analyse upcoming jobs and repair cycles to forecast spares. Support proactive procurement planning. Standardise repair kits, BOMs, and templates with Workshop and Product Support. Track rotable cycles, availability, and replenishment priorities. Forecast requirements to improve turnaround time and utilisation. Technical Support, Product Configuration & Training: Capture and maintain drifter/component configuration changes. Prepare internal/customer-facing presentations for upgrades, retrofits, and field campaigns. Develop sales product-specific training materials. Assist with LCS/underground job card scoping. Provide technical guidance to customers on configuration and upgrades.