Bryanston: Travel Specialist (Inbound Dmc – Italian Market) – Bryanston posted by Phoenix Recruitment

Leading Inbound Destination Management Company based in Bryanston is seeking an experienced Travel Specialist with strong inbound destination expertise in Southern Africa to design, cost and manage high-quality, tailor-made travel experiences . The role requires deep regional knowledge , excellent supplier relationships and the ability to handle complex itineraries for international clients from enquiry through to post-travel follow-up. Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho) Handle inbound enquiries from international trade partners Provide accurate, creative, and well-presented proposals within agreed turnaround times Confidently upsell experiences while maintaining value and guest satisfaction Operations & Booking Management: Manage bookings end-to-end: confirmations, amendments, reconfirmations, and final documentation Liaise with hotels, lodges, guides, transport providers and DMC partners Ensure seamless handover to operations and support teams where applicable Handle high-value and complex FIT bookings with minimal supervision Supplier & Destination Expertise: Maintain up-to-date product and destination knowledge across Southern Africa Build and nurture strong supplier relationships Negotiate rates, allocations and added value where appropriate Contribute to product development and itinerary innovation Quality Control & Problem Solving Ensure accuracy of costing and margins Proactively resolve issues and manage changes or emergencies professionally Deliver a consistently high level of service aligned with brand standards Requirements: Matric / Grade 12 Minimum 5–7 years’ experience as an inbound travel consultant/specialist Proven expertise in Southern Africa inbound travel Strong knowledge of FIT travel, luxury and / or experiential travel Excellent itinerary-building, logistics and costing skills Experience working with international source markets High attention to detail and strong organizational skills Confident communicator with excellent written and spoken English Experience with Tourplan, Wetu Proficient in Microsoft Office / Google Workspace and applications Comfortable working with Customer Rates Manuals and booking platforms Excellent South African and Regional geographic knowledge Strong logistical knowledge Destination-driven and detail-oriented Calm under pressure with strong problem-solving skills Commercially aware with a service-first mindset Self-motivated, accountable, and collaborative A desirable aspect would be Italian speaking A mature approach when dealing with people Capacity for dealing with employers and workers at all levels Confidentiality, tact and discretion when dealing with people Excellent planning, organizational, and analytical skills Excellent verbal and written communication skills Integrity and Honesty Excellent Problem-solving skills