Cape Town: Assistant Operations Manager – Boutique Hotels, Bars & Restaurants posted by HotelJobs

Location: Western Cape Travel Required: Yes (including occasional overnight stays) About the Role We are looking for a hands-on, detail-driven Assistant Operations Manager to support the Operations Manager in overseeing the daily performance of our boutique hotels, bars and restaurants across the Western Cape. This is an operational, people-focused role suited to someone who thrives on maintaining standards, supporting teams, implementing systems and being present on the ground. You will work closely with on-site managers to ensure consistency, efficiency and an exceptional guest experience across all properties. Key Responsibilities Operations & Property Support Assist in the day-to-day oversight of boutique hotels, bars and restaurants Conduct regular site visits to ensure service standards, procedures and brand consistency Support opening and closing procedures, daily operations and on-site problem-solving Monitor guest experience and assist with handling escalations when required Systems; Processes & Compliance Support the implementation and maintenance of SOPs and operational systems Ensure procedures are consistently applied across all properties Assist with audits, checklists, reporting and operational controls Identify gaps and support continuous improvement initiatives People & HR Support Assist with onboarding, inductions, training and performance monitoring Support disciplinary processes and staff-related matters in line with company policy Help manage staffing levels, rosters and leave planning Assist in building strong, motivated and well-trained teams Financial & Administrative Support Assist with stock control, procurement and cost monitoring Support reporting on occupancy, revenue, labour and operational KPIs Ensure administrative processes are correctly followed on site Travel & Flexibility Travel regularly between properties within the Western Cape Be available for overnight stays when operationally required Provide hands-on support during peak periods, openings or operational challenges Requirements Proven experience in hospitality operations (boutique hotels, restaurants or bars preferred) Strong people-management and HR exposure Solid understanding of hospitality systems, procedures and compliance Highly organised, detail-oriented and process-driven Excellent communication and interpersonal skills Ability to work independently and take initiative Flexible; adaptable and comfortable in a fast-paced environment Valid drivers licence and willingness to travel Personal Attributes Professional; reliable and discreet Calm under pressure with strong problem-solving skills Guest-centric with high personal standards Strong work ethic and hands-on approach Why Join Us Work across unique boutique hospitality properties Exposure to multi-site operations and senior management Opportunity to grow into a more senior operational role Dynamic; people-focused environment To apply: Please submit your CV and a brief motivation outlining your hospitality operations experience Corn