Cape Town: Business Analyst Retail & Pharmacy posted by Sabenza IT & Recruitment

• Requirements Gathering: Elicit, analyze, and document business needs from stakeholders across the retail value chain (e.g., supply chain, in-store ops, e-commerce).
  
• Process Improvement: Map current vs. future state processes, identify gaps, and re-engineer for efficiency, driving best practices.
  
• Data Analysis: Analyze sales, customer, and operational data to find trends, patterns, and actionable insights, often using BI tools.
  
• Solution Design: Participate in solution design, define business rules, and ensure system changes meet objectives.
  
• Stakeholder Collaboration: Act as a liaison between business, IT, and other teams, facilitating workshops and presenting findings.
  
• Documentation: Create clear documentation like Business Requirements Documents (BRDs), user stories, process flows, and user guides.
  
• Testing & Support: Support User Acceptance Testing (UAT) and deployment to ensure solutions work as intended.
  

Requirements

Key Skills & Qualifications

• Analytical Skills: Strong critical thinking, problem-solving, and data analysis (SQL, Excel, BI tools like Tableau/PowerBI).
  
• Communication: Excellent verbal and written skills to influence stakeholders and bridge gaps between technical/non-technical teams.
  
• Retail Acumen: Understanding of retail trends, operations (POS, inventory, merchandising), and customer behavior.
  
• Methodologies: Familiarity with Agile/Scrum (user stories) or Waterfall (BRDs).
  
• Tools: Experience with process mapping tools (Visio, Lucidchart) and project management software.
  

Retail Focus Areas

• Pharmacy Systems Unisolv
  
• Point of Sale (POS) Systems & Operations
  
• Inventory Management & Supply Chain
  
• Merchandising & Pricing
  
• Customer Relationship Management (CRM) & Loyalty
  
• E-commerce & Omnichannel Integration (SAP_
  
• Store Operations & Efficiency
  

Skills Set Required

• Retail and Store Operations Experience
  
• IT Functional requirements and Testing Knowledge
  
• Project Management
  
• Customer Communication and Engagement skills
  
• Document writing skills and process mapping