Purpose of the Job

This is an exciting opportunity for you to join our dynamic team of Business Analysts at one of South Arica’s largest retail and wholesale group of companies.

You will be part of delivering business and technology solutions across the group of companies to some of the most recognised South Africa Retail brands and youll do it by working on the best of breed of technologies. The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts to maximise productivity and increase business delivery within the Business Analysis space.

Job Objectives

Information seeking and analysis – align closely with business and delivery stakeholders around strategic roadmaps.

Assist to shape the demand for the specific area.

Assist with lean business cases / PAC / Board approvals.

Perform high-level analysis activities in the CE cycle (assisting to unpack features, identify high-level impacts and dependencies etc).

Ensures E2E processes are documented, understood and aligned with business and architecture.

Solid understanding of E2E for area of responsibility.

Leadership, facilitation and Influencing and collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.

Promote best practices and persuade stakeholders to change practises and consider other alternatives.

Coaching and mentoring for BA’s in BA tools, standards, best practices, processes and delivery.

Promoting a culture of collaboration and cross-discipline engagement within the team; ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.

Lead a team of BAs.

Communication, building and maintaining relationships.

Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.

Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; identify business and organisational constraints affecting options for change.

Align with the PMO and Business on upcoming projects, initiatives and work request, so that the company can start planning and communicating this and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.

Collaborating with all disciplines and benchmarking value adding solutions.

Evaluate and improve solution assessment and validation.

Eliciting and analysing cultural, business and organisational constraints effecting options for change.

Continuously support the business environment and provide recommendations for improvement and being an ambassador for the business.

Organising, multitasking and time-management.

Strong commitment to organisational objectives and ensuring high quality delivery on work.

Ensuring costs are monitored and users and the organisation benefit.

Able to coach the business analysts on organisation and effective time management.

Creates and encourages a climate of team-working and collaboration across the organisation, acting as a visible role-model of these values and behaviours.

Proactively consults with a broad cross-section of stakeholders during all aspects of decision making.

Able to coach the business analysts in terms of methods used to analyse and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).

Research and identify opportunities to improve the business’ offering and add value to our customers through the solutions which are provided.

Able to coach the business analysts to drive / shape input into the scope of solution and ensure understanding of scope by business user.

Drive the change management barriers impacting User Acceptance Testing.

Solve and mitigate project risks.

Liaise with Products Owners and other stakeholders to coordinate interdependencies and resolve issues.

Actively contribute in the development of the BA practice within the organisation.

Act as an SME in CoPs to share knowledge and expertise with the community.

Demonstrates detailed and comprehensive knowledge of own area.

Maintains a comprehensive knowledge of related external issues and knows about research and upcoming developments.

Seeks to be actively involved in cutting-edge research and development activities.

Ensures that the necessary organisational structures and processes are in place for others to do so.

Proactively investigates ways that new technology can support the achievement of organisational objectives and significantly enhance overall performance.

Demonstrates extensive understanding and in-depth knowledge of the working and overall function of organisational departments.

Qualifications

Degree with 5 to 8 years related experience.

Advanced BA certification, CBAP, AAC or similar

Facilitation or Coaching qualification / experience

Experience

5+ years experience in HR processes and procedures

Previous experience in leading a team including recruitment, resource allocation and people development

Experience working within all aspects of the Software Development Life Cycle (SDLC).

Business Process Management experience

Excellent communication, both written and verbal

Excellent relationship management and collaboration skills

Good planning and time-management skills

Good business and IT acumen

Problem-solving and decision-making

Ability to influence

Organising, coordinating and directing

Self-starter with a can-do attitude

Customer-focused

Analytical thinking

Decision-making

Results-driven

Knowledge and Skills

Facilitation or Coaching qualification / experience

Business understanding of the broader retail industry

SAP experience

Aris experience HR processes and practices

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