| Date | 2024-09-22 |
|---|---|
| Job Title | Cards Customer Service Team Leader |
| Employer | Telebest More Information |
| Salary | 0 |
| Category | Finance Accounting |
| Location |
Western Cape / Cape Town |
Job Summary
Our client has an opportunity available for a Cards Customer Service Team Leader.
Requirements:
- 12+ months of recent tenure at the company in a Customer Service role.
- Understanding of the customer service environment.
- Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential.
- Matric
- Leadership experience or exposure would be advantageous.
Responsibilities:
- Agree set goals with team members covering performance, quality and development areas.
- Drive the achievement of targets.
- Manage and maintain focused and highly motivated team members.
- Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived.
- Handle Internal and External Customer Services compliments, complaints.
- Accurate Reporting.
- Ensure company policies and procedures are communicate to the team.
- Ensure that daily, monthly contact centre targets are met.
Cards Customer Service Team Leader position available in Western Cape, Cape Town. This job position was posted by Telebest. The job has been posted as a premium ad on 2024-09-22 at 13:29:47 in the Finance Accounting category
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Cape Town: Cards Customer Service Team Leader posted by Telebest
Our client has an opportunity available for a Cards Customer Service Team Leader.Requirements:12+ months of recent tenure at the company in a Customer Service role.Understanding of the customer service environment.Understanding of systems including Vision
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