Cape Town City Centre: Customer Service Agent – French posted by Merchants SA Pty Ltd

French International Call Centre Agent About Us: Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment. Key Responsibilities: Handle inbound and outbound calls in French and English Assist customers with queries, complaints, and product support Maintain accurate records of customer interactions Meet performance targets including call handling time and customer satisfaction Collaborate with team leaders to resolve complex issues Requirements: Fluent in French (spoken and written) Strong communication and interpersonal skills Previous experience in a call centre or customer service role preferred Proficient in CRM systems and Microsoft Office Ability to work flexible hours, including weekends What We Offer: Ongoing training and career development Vibrant, inclusive work culture Opportunity to work with international clients