Menu Close

Cape Town City Centre: Dutch service desk analyst

Cape Town City Centre: Dutch service desk analyst

Posted on 2025-05-29 00:00:00

Job Summary

Our relentless commitment to finding the best solution, our sense of pride in helping our clients achieve their goals and our thirst for understanding how technology improves business are what make us successful. Main Responsibilities: • Fully understand the service has been engaged to deliver in line with ITIL Framework. • Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. • Provide a single point of contact for end users support using all contact mediums. • Quickly understanding and diagnosing issues to apply a rapid resolution or capture information to assist escalation and resolution at next level of support team. • Develop and maintain a high level of communication skills, excellent spoken and written English is essential to gather information and capture actions and outcomes in ticketing system. • Analyse the nature of queries and customer problems and provide suitable solutions within SLA. • Understand and operate according to escalations procedures. • Work with supervisors to develop new documentation and procedures. • Monitoring and responding to alerts on ServiceNow/Teams Channels. • Trending on internal & client alerts to reduce incidents and improve system stability. Principal responsibilities and accountabilities: • Deliver best practice call management: investigate, diagnose, detail, resolve or escalate incidents within an agreed target time. • Cover 1st/2nd line level core & out of hours tickets, resolving or escalating tickets within SLA. • Taking calls and logging tickets. • Provide cover or deputise for other analysts in their absence. • Escalating high priority tickets. • Help with Queue Management Tasks as and when required. • Help with any other Service Desk related tasks as required. • Show an outward commitment to actively develop personal knowledge. • Follow process and protocol as instructed and required by the client. Person Spec: Key Performance Indicators: • Achieving exceptional levels in Customer Satisfaction questionnaires. • Ability to Multi-Task. • To provide a high throughput of day-to-Day Incident volumes whilst maintaining customer satisfaction. • To ensure that all Incidents/Requests are dealt with within contracted SLA timeframes. • To ensure Documentation is clear and concise. • Gather technical knowledge to consistently increase your own skill set. Skills and Experience: • Computer related field certification or equivalent experience. • Great communication skills, written and spoken. • Positive, enthusiastic, and supportive individual. • Proven Customer service skills. • Ability to take ownership of and progress incidents to resolution. • Ability to work under pressure. • Ability to work in a team and to support team members. • Effective keyboard skills. • Communication and interpersonal skills including listening, building rapport, establishing empathy, and demonstrating awareness of internal and external issues in a calm and polite manner. • Analytical Fault Finding. Technical skills required: • Good understanding of Office 365/Azure/Exchange, Sharepoint • Intune, MFA, RSA, VDI Environment (VMWare). • Experience of using Active directory. • Experience of Ticketing system (ServiceNow or similar).

View Job  Johannesburg: C# Software Engineer

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: National Key Accounts Sales Manager posted by The Individual Touch CC

Generate new additional businessGrow the national customer baseManaging analyzing the national customer baseAnalyzing price decreases suspended business...


View Job
National Key Accounts Sales Manager

Cape Town: Junior Accountant posted by Africa Thinking Management Solutions

Job Advertisement Junior AccountantLocation Cape Town -Observatory Company Africa Thinking Management SolutionsAfrica Thinking Management Solutions is...


View Job
Junior Accountant

Cape Town: Intermediate Financial Administrator posted by Construct Executive Search

Applicants must have the following requirementsMust have a Diploma in Accounting or Bookkeeping.Must have 3-5 years of experience as a Financial...


View Job
Intermediate Financial Administrator

Eastern Cape: Town Planner (JB5167) posted by Kontak Recruitment

Town Planner JB5167 Chintsa, Eastern CapeCompensation Range R40 45 000 CTC per month Negotiable Category EngineeringLead zoning, rezoning, and land use...


View Job
Town Planner (JB5167)

Cape Town: Roof sheeter – Urgently Needed posted by Batt Master Roofing and Guttering

Roof sheeter needed Must be able to remove and install roof sheets etc and waterproofing for maintenance company Work in fascias as wellWork experience a...

View Job  Johannesburg: Support Data Engineer – Johannesburg – R450k to R650k per annum

View Job
Roof sheeter – Urgently Needed

Cape Town: Litigation Secretary posted by Marais Muller Hendricks Attorneys

Marais Muller Hendricks Inc., a leading law firm in Cape Town, is seeking to appoint an experienced and highly organised Litigation Secretary to join our...


View Job
Litigation Secretary

Cape Town: Bookkeeper – Restaurant Industry (Salt River) posted by The Vocation Station

About the RoleWere looking for a detail-oriented Bookkeeper to join our clients team and support the financial operations of four businesses under one roof....


View Job
Bookkeeper – Restaurant Industry (Salt River)

Cape Town: Litigation Secretary posted by Cora O’Neil Recruitment Agency

Cape Town City Centre LITIGATION SECRETARY Minimum Requirements-Well presentable and professional preferably female-Excellent verbal communication skills-2...


View Job
Litigation Secretary

Cape Town: Electrical Engineer – Building Services posted by Business Recruitment Services

This role requires collaboration with multidisciplinary teams and clients to deliver fit-for-purpose solutions that surpass industry best practices and...


View Job
Electrical Engineer – Building Services

Cape Town: Intermediate SHERQ Officer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or National Diploma in Safety Management or Occupational Health and Safety. Must...


View Job
Intermediate SHERQ Officer

Cape Town: Financial Accountant posted by Executive Placings

Travel Management Company is looking for an Accountant to be based in Cape Town. This is a hybrid role.The main purpose of this role is to ensure accuracy...


View Job
Financial Accountant

Cape Town: Regional Manager in Built-in Furniture Manufacturing Industry posted by Home Concept

Home Concept is looking for an experienced Regional Manager to join our team. In this role, youll lead sales, manage operations, and support teams to ensure...


View Job
Regional Manager in Built-in Furniture Manufacturing Industry

Cape Town: New Business Consultant posted by Intercon Recruitment

Company based in Cape Town is looking for a Senior New Business Consultant Sales Increase and drive new business with a focus on quality and...


View Job
New Business Consultant

Cape Town: Car Rental Agent – Urgent posted by Vogue Personnel

Join Our Team as a Car Rental Agent! Were looking for a dedicated and organized Car Rental Agent to join our dynamic team and play a key role in ensuring...


View Job
Car Rental Agent – Urgent

Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment

Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...

View Job  Parow: Beautician posted by O'Brien Recruitment

View Job
New Vehicle Sales Executive

Cape Town: Tour Operator – Urgent posted by Vogue Personnel

Exciting Career Opportunity in Southern Africa Travel!Are you passionate about travel and adventure? Do you have the skills and drive to make unforgettable...


View Job
Tour Operator – Urgent

Cape Town: Senior Construction Contracts Manager posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Building or Civil Engineering.Must be registered with SACPCMP as a...


View Job
Senior Construction Contracts Manager

Cape Town: Business Development Manager – Urgently Needed posted by One Source ICT

One Source ICT is an innovative technology company specializing in Information and Communication Technology ICT solutions. With a focus on excellence and...


View Job
Business Development Manager – Urgently Needed

Cape Town: Sales Representative | New Business Consultant posted by Intercon Recruitment

Company based in Cape Town is looking for a Sales Representative New Business Consultant to Increase Sales and drive new business with a focus on quality...


View Job
Sales Representative | New Business Consultant

Cape Town: SALES MANAGER posted by The Recruitment Guy

Title SALES MANAGERArea Cape Town PE HubsIndustry Rental Hire Working of height machinery and equipment Trade Desk Ref No. TRG 2303Salary TCT R71...


View Job
SALES MANAGER

Cape Town: IT Manager – Urgently needed posted by Edelson & Associates

IT Manager Cape Town R45000 NEG Working Knowledge of Microsoft Admin Centres and Licensing. Knowledge of SQL database Management. Also on site...


View Job
IT Manager – Urgently needed

Cape Town: SITE AGENT posted by Furipoint pty,ltd

Furipoint is excited to announce that we are currently expanding our team and are looking for highly motivated and skilled professionals to fill the Site...


View Job
SITE AGENT

Cape Town: QUANTITY SURVEYORS posted by Furipoint pty,ltd

Furipoint is excited to announce that we are currently expanding our team and are looking for highly motivated and skilled professionals to fill the...


View Job
QUANTITY SURVEYORS

Cape Town: Quality control inspector – PLEASE READ BEFORE APPLYING posted by Prokon

Position Quality Control Inspector Fresh Fruits Vegetables? Location Epping Private Market, Cape Town You need to reside in the Western Cape? Starting Date...


View Job
Quality control inspector – PLEASE READ BEFORE APPLYING

Cape Town City Centre: Accounts Payable Specialist

Key Responsibilities Process and verify invoices, expense reports, and payment requests Reconcile vendor statements and resolve discrepancies Maintain...


View Job
Accounts Payable Specialist

Share this to someone who needs a job:
Posted in IT / Computing / Software, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area