Cape Town City Centre: End-User Support & Software Technician (Helpdesk)

Key Responsibilities Provide first-line software support to end users via email, helpdesk system, and telephone Respond to and resolve software-related queries efficiently and professionally Create, maintain, and publish user support documentation Deliver general software training and conduct skills assessments for end users Support Microsoft Office applications and other business-related software Assist with boardroom, meeting room, and online meeting technology setup and connectivity Ensure all support activities comply with internal policies, standards, and regulatory requirements Provide occasional support to users at other business locations when required Minimum Requirements Grade 12 qualification 12 years experience in an end-user or software support role Solid working knowledge of Windows 11 Microsoft Office proficiency (Word and Excel intermediate level) Previous experience providing software-based support to end users Good diagnostic and problem-solving skills Exposure to document management systems advantageous Previous training or user-support experience beneficial