Job Description
About the Role
A leading Cloud Solutions company is seeking a versatile and motivated Field Services Engineer to join their dynamic Field Services team. This role is ideal for a candidate with a strong background in unified communications, contact center technologies, and network engineering, who is passionate about solution deployment, integration, and automation.
Key Responsibilities
- Plan, design, and deploy unified communication and contact centre solutions for clients, including site surveys, needs analysis, call flow creation, and ensuring projects are delivered on time, within scope, and on budget.
- Install, configure, and test VoIP systems, contact centre platforms, associated hardware and software (both remotely and on-site), and perform project-related installations, moves, additions, and changes (IMACs).
- Design, configure, and support customer integrations with CRM systems, APIs, transcription tools, and virtual assistants.
- Develop and maintain workflows for process automation (e.g., using nn) and assist in the deployment of virtual assistants (e.g., using Flowise).
- Perform system administration tasks, including server cluster administration, system backups, and performance monitoring.
- Conduct proof-of-concept and pilot deployments to demonstrate solution value to customers.
- Provide expert troubleshooting and support for networks, servers, and telecommunications applications, acting as a point of escalation for the support desk.
- Create and maintain clear, comprehensive, and up-to-date documentation for all solutions, systems, and processes, including network diagrams, configuration guides, site documentation, and knowledge base articles.
- Define, map, and document installation processes and configuration items.
Requirements
- Matric essential Technical qualification or equivalent experience in a relevant field.
- 5 years of experience in a technical support, network engineering, or similar role.
- Minimum of 3 years of hands-on experience with VoIP and IP Telephony technologies, including SIP, RTP, and IP-PBX systems.
- Experience with Cloud-Based PBX, UCaaS (Unified Communications as a Service), and CCaaS (Contact Center as a Service) is essential.
- Proven experience with WAN/LAN configuration, routing, firewall management, and system monitoring tools (e.g., Zabbix, Grafana).
- Strong knowledge of Linux operating systems (e.g., Debian-based OS’s).
- Working knowledge of APIs and experience with system integrations.
- Experience with workflow automation tools (e.g., nn) and conversational AI platforms (e.g., Flowise) will be very beneficial.
Qualifications
- Technical qualification or equivalent experience in a relevant field (Matric essential).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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