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Cape Town City Centre: It Support 3Rd Line




Date 2024-04-30
Job Title It Support 3Rd Line
Employer
More Information
Salary market related Monthly
Category It Computing Software
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Purpose of the job: To Ensure Network Stability and Uptime To manage the local networking environment ensuring that it is pacthed and supported. Support wider IT infrastructure for remote sites. Provide End User Support Monitor IT environment pro-actively. Ensure IT Policies and Procedures are up to date and followed. Lease and Manage 3rd Party Service Providers Manage IT Projects for New Deployments are IT Infrastructure Changes To manage the country South African IT Work with the wider IT team providing assistance and administration to deliver group initiatives. Manage a Junior 1st Line member of the team. Accountabilities Ensure IT Compliancy is up to date with the Country Standard Manage and maintain IT Helpdesk System for tracking and reporting. IT Costs are managed correctly and reported accurately. Ensure all Hardware Licensing is up to date and monitored. Create and Maintain an IT Assets Register Deliver the in country PCI Audit Annually 1st line team member management Main Functions Build and configure PC and Laptops User set up (delegated) System Monitoring Add and remove phones into the environment. Local hardware and software upgrades Manage local suppliers. Server updates As senior System Administrator: Design IT infrastructure and Topologies. Configure and build PC`s and laptops. System monitoring and management Design and implement call flows. Analyse new hardware and software and recommend upgrades. Manage local and company wide third party suppliers. Manage VM Server Platforms Operate at a 3rd line level. Identify and provide root cause analysis to issues. Work with the business to understand requirements and help convert them into solutions. Keep local device firmware up to date. Remediate vulnerabilities as per regulatory requirements. Ensure service remains in line with PCI requirements. VMware Networking / switching administration (Aruba / watchguard) Administering resources residing within Azure Overseeing local backups are completed (Azure MABs) Meraki Wi-Fi administration Make known suggestions / recommendations for improving service. Contribute to local and remote projects as required. Secondary Functions: Project Management Ensure PCI compliance and POPIA Compliance Key skills / Competencies: High competence in IT Procedures and Network Architecture High proficiency in MS Office, specifically Word, Excel, and Outlook Sufficient level of numeracy and high level of literacy is required (communication by e-mail) Very good communication skills Very well organised and able to multi-task Very good time management skills – able to prioritise and understand what is urgent. High competence in IT Audits Exceptional administration skills – attention to detail important Educational Qualifications : Tertiary qualification to be MCSE certified. Certificate in Cyber IT Certificate in all relevant hardware such as Dell computers & storage Deployment network security control qualification A qualification in network environment/anti-virus / threats, etc. Project management qualification advantage Experience Required: At least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365) Career Path: Dependent on the growth of the company

It Support 3Rd Line position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-04-30 in the It Computing Software category

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