Operations Coordinator
Posted on 2025-03-04
| Salary | 20000 |
|---|---|
| Category | Travel Tourism |
| Location | Cape Town Region / Cape Town City Centre |
Job Summary
Requirements:
Basic Travel Experience is essential; familiarity with the Travel Industry required. Excellent communication and interpersonal skills. Full-time role managing operational processes for all clients before, during and after their travels. University graduate, preferably in project management, finance, or tourism. Relevant experience in the travel industry or operations/project management. Excellent communicator via email, phone and WhatsApp Ability to manage multiple projects simultaneously with strong attention to detail. Efficient and creative problem solver, able to handle travel issues under time pressure. Self-starter with initiative and a willingness to go the extra mile. Passionate about promoting sustainable travel and increasing visitors to Africa. Comfortable working remotely.
Responsibilities:
Bookings Support Manage data from quotes/bookings, inputting into the client-facing digital platform; calculate costs across currencies and check for errors. Generate, issue, and submit accurate invoices to relevant parties. Confirm bookings with partners, hotels, restaurants, tour guides, etc. Track itineraries and manage changes, cancellations, or added services. Client Communications Oversee all client communications during post-booking support, ensuring all details are confirmed for a seamless trip. Provide exceptional customer support via calls, emails, and WhatsApp – before, during and after trips. Troubleshoot issues with quick, creative problem-solving; handle independently or escalate to management as needed. Manage client feedback and review processes. This role has high potential for career advancement; initially in-person, transitioning to a hybrid role. This is a live-out position.
Operations Coordinator position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-04 in the Travel Tourism category
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