Cape Town City Centre: Operations Manager – Client Engagement & Scheduling

Operations Manager Client Engagement & Scheduling Be the engine room of a fast-paced property marketing business Remote (South Africa) | R47,000R50,000/month | UK hours | Property & Scheduling Operations About Our Client Our client is a growing property marketing company serving Londons top estate agencies with high-quality photography and floor plans. Known for their exceptional service and 24-hour turnaround, they are expanding their operations team to support continued growth and deliver a seamless client experience from booking to delivery. The Role: Operations Manager Client Engagement & Scheduling This is a dynamic, client-facing role at the heart of daily operations. As the Operations Manager, youll manage inbound bookings, allocate jobs across a mobile field team, and support real-time problem-solving across London. You’ll be the first point of contact for clients, ensuring smooth coordination and upholding the companys high service standards. Key Responsibilities Minimum 3 years experience in operations, scheduling, or client service roles Manage daily diaries and book appointments via phone and email Schedule jobs efficiently across a team of photographers and floor plan specialists Provide real-time support to field teams, handling delays, access issues, and on-the-day changes Handle accurate, same-day invoicing Deliver excellent customer service as the main client contact Build and maintain strong relationships with estate agents and repeat clients Upsell services where appropriate to maximise revenue per booking Identify and implement improvements to streamline internal processes About You Minimum 3 years experience in a fast-paced operations or customer-facing environment Articulate, enthusiastic, and professional phone manner Calm under pressure with excellent real-time problem-solving skills Highly organised with strong attention to detail Confident using Google Workspace and Microsoft Office; CRM or scheduling software experience a plus Knowledge of Greater London and UK estate agency workflows is advantageous Background in same-day or 24-hour turnaround services, logistics, or field team coordination beneficial