Cape Town City Centre: Remote Support Engineer

Job Summary

Job Title: Remote Support Engineer Location: Onsite – Cape Town Northern Suburbs Employment Type: Full-Time Experience: 2-3 years Required: Valid driver’s license and own vehicle

Salary:

R10 – R15k pm Are you an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers? Our client is looking for a Remote Support Engineer to join our team In this role, you will primarily provide remote support and maintenance services on desktops—and occasionally servers—across a variety of Wintel technologies. You will also have the opportunity to visit client sites for ad-hoc consulting and SLA visits, so a valid driver’s license and your own vehicle are essential. Key Responsibilities Remote Support & Troubleshooting : Respond to and resolve incidents detected by our Network Operations Centre’s monitoring tools, while supporting 1st line incidents and requests on Windows 10 and 11. Onsite Consulting : Conduct occasional onsite visits to client environments for troubleshooting, consulting, and planned SLA visits. Systems Maintenance & Upgrades : Assist with changes and minor projects such as version upgrades, patch management on endpoints and servers, and general system maintenance. Collaboration & Communication : Work closely with peers and communicate effectively with external stakeholders to ensure exceptional service delivery. After-Hours Coverage : Participate occasionally in after-hour support rotations under supervision or in a shadowing capacity. Essential Skills & Experience 2-3 years’ IT Support experience in a similar role. Hands-on experience providing remote desktop support on Windows 10 and 11. Basic Windows Server (2012 R2, 2016, 2019, 2022) knowledge, including Active Directory, DNS, DHCP, and File & Print. Proven patch management experience for both endpoints and servers. Fundamental understanding of IP addressing, subnetting, and routing. Excellent communication skills (written and verbal) with confidence in face-to-face interactions. Qualifications A Certification N Certification Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals) Exposure to or certification in Endpoint Security Why Join Our Client? Be part of a dynamic, growing team where your input and expertise are valued. Engage with a variety of cutting-edge technologies and a diverse client base. Opportunity to further develop your skills with challenging projects and regular training. Clear Career progression pathways. Ready to Advance Your IT Career? If you have 2-3 years’ experience in IT support, a valid driver’s license with your own vehicle, and are eager to expand your technical skill set, we want to hear from you . Apply now to become an essential part of our client`s team

Remote Support Engineer position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-01-12 in the It Computing Software category

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