Job Description
About the Role
We are seeking a highly organized and detail-oriented Reservation Administration Controller to join our team in Cape Town City Centre. As a key member of our reservations department, you will be responsible for ensuring the accuracy and timely processing of booking information. Your excellent communication skills and ability to work under pressure will enable you to effectively manage multiple threads of work and provide exceptional service to our guests.
Key Responsibilities
- Accuracy and timeous processing of booking information
- Checking on CRM information and assisting consultants in getting the information timeously, including follow-up with consultants as needed
- Running camp calendars to review bookings for accuracy and completeness, investigating any discrepancies and rectifying with consultants
- Assisting consultants with problem-solving and improving booking conversion ratios by assisting with last-minute bookings and checking availability with camps directly
- Booking 3rd party products, including confirmations, cancellations, and checking invoices to vouchers
- Performing a limited role and responsibility of a reservation/sales consultant as required
Requirements
- Minimum of a Matric Certificate
- Formal qualification in travel & tourism
- At least 1-2 years in reservation administration with a similar role and responsibility
- Knowledge of TourPlan / Wetu Product knowledge of Botswana, Namibia, and South Africa
- Excellent written and oral communication skills (English fluency is required)
- Good interpersonal skills to effectively deal with agents, camps, and consultants
- Ability to work fast and accurately in a high-volume environment
Qualifications
- Formal qualification in travel & tourism
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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