Cape Town City Centre: Reservations Manager posted by Karen Tupper Recruitment

An experienced Reservations Manager is sought for this hotel group with multiple properties across South Africa. Managing a team of reservationists, the successful candidate will have a careful eye for detail and a great level of guest service and care, be well organized and enthusiastic to lead. They will be responsible for the Hotels FIT and Group Reservations, ensuring that the standards and policies and procedures laid down by the Company are adhered to in order to achieve the highest occupancy and best average room rate. Applicants would be required to demonstrate proven supervisory skills in particular planning and organizing skills, attention to detail, guest orientation and people management skills. The ability to sell rooms and use their initiative is key to the success of this position. REQUIREMENTS: At least 3 years’ experience in a similar 4/5* position Experience working on systems Excellent administration skills Setting up of group contracts and invoices Good understanding of revenue control & yield management Fluent in English – verbal and written Strong communication skills Skilled in problem analysis, problem solving and decision making Display a high level of emotional intelligence Customer orientation, professional and presentable Able to multitask and work under pressure Time management skills QUALIFICATIONS: Minimum Std. 10 (Grade 12) Hotel School Diploma/Degree or National Qualification equivalent highly advantageous