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Cape Town City Centre: Restaurant General Manager

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Job Description

The Role – Restaurant General Manager – Cape Town area To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management. RESPONSIBILITIES: Achieve Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential Manage cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllable, maximizing sales, operating efficiency and profitability Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required Achieve consistent results through team management REQUIREMENTS (not negotiable): At least three (3) years’ experience at supervisory level in a QSR environment Must have Matric English proficiency Numeracy proficiency Computer skills: Windows experience, word processing, spreadsheets and electronic mail Financial acumen: Basic understanding of financial information Business skills: Managerial experience & Points of sales

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About Catering / hospitality Jobs in Cape Town Region

The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.

In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.

Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.

The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.

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Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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