Cape Town City Centre: Senior Customer Services Team Manager

Responsibilities: Provide timely and quality responses to customer complaints and escalations across all channels. Ensure a customer-centric approach is embedded in all processes and interactions. Collaborate with other departments to ensure a seamless customer experience across all touch points. Manage day-to-day operations of the customer service team. Provide training and support to team members in complaints handling and customer service skills Contribute to a positive team culture and motivate staff towards achieving performance targets. Monitor team performance and ensure the team adhere to our quality metrics. Must haves: 4 years Management / Team Leader experience on an online retail campaign Ecommerce Customer Service Experience ( a must have) IR & Performance management experience is a must Market place experience (eBay, Amazon, TIKTOK) Experience managing a Work From Home team