Cape Town City Centre: Senior Retail Manager

This role is perfectly suited to a highly driven, fast-paced leader who thrives in an energetic retail/restaurant environment, takes full ownership of a store, and consistently delivers operational excellence. Core Criteria: Minimum 3-5 years experience in a senior FOH/restaurant/retail management role Full operational knowledge of coffee, bar, beverage service, and kitchen processes Competent in GAAP (or similar POS systems): invoicing, reporting, stock movement, cash-ups, manufacturing Knowledge of company policies, disciplinary procedures, and people management best practices Proven ability to lead, coach and motivate a diverse team in a high-energy environment Strong organisational and time-management skills, with the ability to prioritise and delegate effectively Experience with stock control, ordering, invoice management, wastage, and daily cash-ups A proactive manager who can own the store, grow numbers, improve systems, and execute projects Must have own reliable transport and reside near Oranjezicht or within a short commute Able to start immediately or as soon as possible Responsibilities: Ensure every customer receives outstanding service and a world-class experience Maintain full menu knowledge across food, coffee, bar, limited menu items, and beverages Oversee kitchen and FOH operations, recipe standards, prep quality, and service efficiency Complete daily operational tasks: stock-takes, cash-ups, GAAP entries, wastage, invoice processing Lead shifts confidently, assigning duties and ensuring staff complete tasks correctly and on time Handle customer queries and complaints professionally and decisively Manage ordering processes for bread, cake, fruit, veg, and other essential items Support the GM with rostering, staffing, and team performance management Drive sales growth by improving systems, service standards, and team engagement Uphold all company policies, procedures, and disciplinary standards This is a live-out position.