PURPOSE: Under the general direction of the Spa Manager and within the limits of the hotel’s policies and procedures, providing exceptional spa treatments to our guests. REPORTING TO: Spa Manager Main Duties/Responsibilities Perform a variety of spa treatments including massages, facials, body treatments, manicures, pedicures, waxing, and other services as required. Provide exceptional guest service, ensuring guest feels relaxed and satisfied with their spa experience. Do consultations with guests to understand their needs and preferences. Actively promote the spa, treatments, services, sessions and retail, as well as promotions. Adhere to hygiene and safety standards Have excellent product knowledge Work together with other staff members to ensure seamless delivery of spa services. Maintain proper supplies of professional products, towels, and other supplies in treatment rooms Keep up to date with trends and the competition JOB SPECIFICATIONS: An international Beauty Therapy Certificate/ Somatology Diploma from ITEC or CIDESCO 2-3 years of Hotel / Spa experience Great previous retail track record Ability to source new business Ability to develop a regular client database Required to work shifts and most weekends and public holidays Knowledge & Skills To be responsible, reliable and dependable To be passionate and professional To be able to multitask To always have a positive attitude and service orientated To be able to communicate well with guests and staff To be able to manage own time efficiently