The Technical Business Analyst is responsible for providing technical analysis and expertise for business-specific applications and interfaces. This role is a critical bridge between business stakeholders and development teams, translating high-level business requirements into detailed technical specifications, user stories, and system solutions. With deep expertise in assigned custom platforms, this role ensures that business needs are accurately transformed into developer-ready tasks while maintaining system integrity. By collaborating closely with engineers, troubleshooting technical challenges, and documenting system behaviors, the Technical Analyst drives efficient, scalable implementations that align with both business goals and technical constraints. The Core Mission of this role is to master the system’s capabilities, clarify technical requirements, and enable seamless development, turning business problems into reliable technical solutions. Development and Cloud Architecture background would be advantageous. Experience working on Multiple Integrated Systems is a must. Principal Accountabilities : Requirement Analysis, System Expertise Solution Design Developer Collaboration Technical Leadership Systems Integration Testing, Quality Assurance Risk Mitigation Technical Support Training Continuous Improvement Key Challenges : Managing the complexity of business-specific applications while understanding how they integrate with other systems and how they meet the evolving needs of the organization. Balancing the need for quick issue resolution with the complexity of application environments and dependencies. Job Knowledge, Skills Experiences : Relevant IT/ BA Qualification 10 years’ relevant working experience Experience working with third-party service providers and managing SLAs. Experience in global or virtual team working. Analytical: Agile/Scrum methodologies, Data modeling, process mapping. Developer Collaboration: Comfort with DevOps tools Agile Fluency: Proficiency in Azure DevOps, Scrum ceremonies, and backlog grooming. The following soft skills, behaviours and mindset are required: Good customer-facing, interpersonal and communications (oral and written) skills. Experience and proven record in stakeholder management and problem-solving, Able to work across teams and manage relationships with vendors. Able to work independently and within a team. Able to work in a cross-functional, multi-application, multi-service providers environment. Other information applicable to the opportunity: Contract position Location: Cape Town Work environment: hybrid way of work Level: Senior (10 years’ experience) Travel in Africa might be required Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.  You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.  By joining iOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.  iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Key Responsibilities: Understand client business objectives and collaborate with stakeholders to define functional and integration requirements that enable new features and system enhancements. Facilitate data mapping and integration activities, including the investigation of service calls using tools such as SOAPUI and Postman. Support and guide development teams by providing technical leadership and ensuring alignment between business needs and technical solutions. Conduct functional testing to validate that delivered solutions meet business and system requirements. Coordinate deployment and release management processes, ensuring smooth transitions between environments. Triage and manage defects, working closely with developers and testers to ensure timely resolution. Maintain strong relationships with client stakeholders, ensuring clear communication, alignment, and satisfaction throughout the project lifecycle. Job Experience and skill required Bachelors Degree in Computer Science, Information Systems, Engineering, or a related field (preferred) Minimum of 4 years experience in a technical Business Analyst or related role within software development Proven experience with system integration, data analysis, or technical architecture Background in software development or technical delivery highly advantageous Proficiency in technical tools such as Postman and SOAPUI Experience in Agile delivery environments Strong documentation, communication, and stakeholder engagement skills Ability to translate business needs into technical language Familiarity with financial services or fintech environments is a plus Apply now!

We’re looking for a Technical Business Analyst who will be responsible for providing technical analysis and expertise for business-specific applications and interfaces. This role is a critical bridge between business stakeholders and development teams, translating high-level business requirements into detailed technical specifications, user stories, and system solutions. With deep expertise in assigned custom platforms, this role ensures that business needs are accurately transformed into developer-ready tasks while maintaining system integrity. By collaborating closely with engineers, troubleshooting technical challenges, and documenting system behaviors, the Technical Analyst drives efficient, scalable implementations that align with both business goals and technical constraints. The Core Mission of this role is to master the system’s capabilities, clarify technical requirements, and enable seamless development, turning business problems into reliable technical solutions. Development and Cloud Architecture background would be advantageous. Experience with Multiple integrated systems is a must. Principal Accountabilities : Requirement Analysis, System Expertise & Solution Design Developer Collaboration & Technical Leadership Systems Integration Testing, Quality Assurance & Risk Mitigation Technical Support & Training Continuous Improvement Key Challenges : Managing the complexity of business-specific applications while understanding how they integrate with other systems and how they meet the evolving needs of the organization. Balancing the need for quick issue resolution with the complexity of application environments and dependencies. Job Knowledge, Skills & Experiences : Relevant IT/ BA Qualification 10 years’ relevant working experience Experience working with third-party service providers and managing SLAs. Experience in global or virtual team working. Analytical: Agile/Scrum methodologies, Data modeling, process mapping. System Mastery: Deep hands-on experience with 1-2 core systems (Fleet, Payment, Loyalty and B2B CRM Systems) Developer Collaboration: Comfort with DevOps tools Agile Fluency: Proficiency in Azure DevOps, Scrum ceremonies, and backlog grooming. The following soft skills, behaviours and mindset are required: Good customer-facing, interpersonal and communications (oral and written) skills. Experience and proven record in stakeholder management and problem-solving, Able to work across teams and manage relationships with vendors. Able to work independently and within a team. Able to work in a cross-functional, multi-application, multi-service providers environment. Other information applicable to the opportunity: Contract position Location: Cape Town Work environment: hybrid way of work Level: Senior (10 years’ experience) Travel in Africa might be required