• Minimum Matric.
• Minimum 5 years’ experience in a similar environment at a Middle Management level.
• Experience in managing large compliments of people and a large client portfolio.
• Relevant operations and people management experience.
• Must have a valid driver’s license and own a reliable vehicle.

Specialist Skills and Knowledge:

• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assigning cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
• Strong people skills and knowledge or industrial relations.
• Strong client relationships and strong communication skills.

Key Performance Areas:
Report to the Operations Manager or Divisional Manager:

• Operations and Service Delivery:
  • Take full responsibility and management of your portfolio of unsupervised and/or small sites.
  • Allocate the resources of the contract to achieve maximum cleaning output. 
  • Together with HR pro-actively manage a pool of trained relief staff members.
  • Ensure work schedules/job cards are in place.
  • New site to be opened according to company policies and procedures.
  • Site closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
  • Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
  • Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
  • Manage company assets by performing monthly spot checks on high value items.
  • Effective use and update of electronic application/tools.
  • Ensure that training is scheduled for all staff in your portfolio. This includes regular on job training sessions.
  • Upkeep of unit files kept at unit level and notice boards where applicable.
• Communication:
  • Regular client meetings with clients signing off unit visit checklist (manual or electronic).
  • Respond to clients and management request timeously and provide necessary action required.
  • Ensure monthly completion of client specific records at sites.
  • Keep line management informed of pertinent issues relating to contracts.
• Labour Management:
  • Work with HR to allocate staff to sites according to policies and procedure.
  • Complete timesheets and submit to the Administration department.
  • Manage daily human resources and industrial relations issues.
  • Participate in CCMA cases and union meetings if required.
  • Conduct performance appraisals with all cleaning staff.
• Health and Safety:
  • Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Unit Finances:
  • Actively manage unit leave liability and leave plans according to company policies and targets.
  • Ensure all rechargeable and overtime work is authorised and billed to client.
  • Ensure debtors collection is in line with contractual agreements.
  • Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed.
  • Order chemical and consumables in line with a monthly pre-determined budget.
• General:
  • Maintain a high standard of morale and motivation through good communication skills.
  • Attend meetings, training sessions and conferences when required.
  • Implement and manage initiatives and objectives as set out from time to time by the clients and/or management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
  • Ensure that statutory/legal requirements are strictly adhered to.
  • Keep abreast of changes in all company policies and procedures.

Competencies:

• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.

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