Job Description
Do you thrive in a fast-paced, target-driven client services environment?
We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville for a one-year contract.
No cold calling!
This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction.
You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets.
This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics.
Minimum Requirements
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Grade 12
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Minimum 2 years experience in a call centre, customer service or sales environment
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Fluent in Afrikaans and English
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Strong administrative and computer skills (MS Office)
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Experience working with call centre systems
Advantageous: Qualification in call centre/customer service/sales/marketing.
Key Responsibilities
Call Handling (50%)
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Answer calls promptly and professionally
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Adhere to quality standards and scripts
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Drive first-call resolution
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Log and track all interactions
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Meet performance targets
Client Query Management & Administration (25%)
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Investigate and resolve queries or complaints
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Liaise with internal departments
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Maintain accurate system notes
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Provide regular client updates
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Respond to leads within SLA
General Administration (25%)
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Stay updated on products, policies and procedures
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Ensure all administrative tasks are up to date
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Apply knowledge accurately and consistently
The Ideal Candidate
You are calm under pressure.
You combine empathy with efficiency.
You work with speed but never sacrifice accuracy.
You are structured, organised and solution-driven.
You take ownership of client queries from start to finish.
If you enjoy exceeding client expectations while working within clear service standards and measurable targets, this role offers a stable and rewarding opportunity within a professional environment.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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