Collection Agent
Posted on 2025-04-06
| Employer | Lewis Stores (PTY) Ltd |
|---|---|
| Salary | 0 |
| Category | Retail |
| Location | Western Cape / Cape Town |
Job Summary
Key
Responsibilities:
- Rehabilitate arrear customers by collecting outstanding instalment and arrears.
- Achieve monthly collection targets
- Advise of default consequences and optimal management of debt
- Negotiate monthly instalments and payment plans
- Verify & update customer information
- Ensure minimum daily productivity requirements met ito number of customers contacted
- Ensure PTPs followed up on diary date & PTP reminders
- Follow up on broken PTPs
- Escalate customer queries and complaints timeously
- Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.
Key
Requirements:
- Grade 12 / Matric or equivalent
- Minimum of 2 years experience within the Collections / Recovery industry in a Contact Centre environment
- Dialler experience
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Effective communication skills (verbal and written)
- Clear credit and criminal record.
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette Benefits
Collection Agent position available in Western Cape, Cape Town. This job position was posted by Lewis Stores (PTY) Ltd. The job has been posted as a premium ad on 2025-04-06 at 13:00:29 in the Retail category
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