Job Description
About the Role
We are seeking an experienced Concierge to join our team at Craven Cottage CC in Cape Town. As a key member of our front desk team, you will be responsible for ensuring the seamless experience of our guests and providing exceptional service to all customers.
Key Responsibilities
- Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow-up on guest requests.
- Provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests and requirements; anticipate guests’ needs.
- Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
- Properly handle incoming and outgoing mail packages and faxes.
- Stay informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
- Keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints and action taken.
- Maintain the Concierge Desk and storage areas in an orderly manner, direct bell and door staff in the maintenance of the front desk and lobby.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
- Work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
- Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.
Requirements
- Grade 12
- A formal hospitality qualification
- At least 2-3 years in a similar position in comparable hotels
- Valid Driver’s License & PDP
Qualifications
- Formal hospitality qualification
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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