Cape Town: Customer Engineer – Cape Town posted by Headhunters

Our client, a prominent name in the IT industry, is currently looking to employ an experienced Customer Engineer, to join their team based in Platterkloof, Cape Town.

A wonderful career opportunity awaits.

Requirements:

Qualifications

• Grade 12

• CompTIA A+ & Network+

• CCNA / CCNP

• MCITP / MCSE (Windows Server 2012+)

• Microsoft 365 Administration

• Veeam VTSP or equivalent

• Microsoft Azure (advantageous)

• Vendor certifications (HPE, Dell, Lenovo, IBM advantageous)

• Firewall certifications (Sophos, UniFi, SonicWall, pfSense advantageous)

Experience

• 510 years in IT

• Minimum 3 years experience in Windows Server administration, troubleshooting, and virtualised environments (VMware / Hyper-V)

Technical Skills

• Computers, laptops, printers, network copiers

• Microsoft 365 Suite (licensing, products, services)

• Windows 10 & 11; Windows Server 2012+

• Active Directory, DNS, DHCP, RDS roles

• Virtualisation: VMware, Hyper-V, Azure, Proxmox

• Redundancy strategies: RAID, HA, Failover, MPIO

• SAN storage management

• LAN/WAN networks; Cisco & Aruba switches

• Networking: VLAN, routing, switching

• Firewall management: ACL, zones, NAT

• Public services: DNS, public IPs, subnetting

• Backup systems (local & cloud)

• Remote monitoring: Datto, SolarWinds, Autotask

• Basic scripting for large deployments

• ITIL processes

• Endpoint security (Bitdefender advantageous)

Additional Requirements

• Bilingual: English & Afrikaans

• Valid drivers license and reliable transport

• Willingness to work overtime and be available for standby support

Responsibilities:

1st Line Support

• Provide support via email, phone, and remote access

• Diagnose and resolve hardware and software issues

• Troubleshoot basic network connectivity issues

• Manage users, groups, GPOs, and logon scripts via Active Directory

• Install, configure, and maintain Windows 10/11 and Microsoft 365 applications

• Replace and repair desktop and laptop hardware components

• Maintain accurate IT asset, licensing, and configuration documentation

• Ensure adherence to security standards and company policies

2nd Line Support

• Investigate and resolve escalated incidents using logs, metrics, and system analysis

• Manage and maintain VMware and Hyper-V environments

• Ensure patch compliance and resolve patch-related failures

• Assist with server integration (email, print, backup systems)

• Perform server audits, backups, and disaster recovery processes

• Support Active Directory and identity management systems

• Collaborate on complex issues and infrastructure projects

• Lead infrastructure and network upgrades and improvements

3rd Line Support

• Design, implement, and maintain server, storage, network, and security infrastructure

• Oversee escalations and ensure SLA compliance

• Conduct onsite client support when required

• Liaise with third-party vendors for hardware and system issues

• Maintain detailed system and network documentation

• Monitor system capacity and optimize performance

• Compile infrastructure health check and technical reports

• Ensure backup systems are operational and policies enforced

• Develop preventative maintenance strategies

• Proactively identify risks and notify stakeholders

• Lead resolution during major outages

• Adhere to Change Management and Incident Management processes

• Stay current with industry trends and best practices

Please note: If you do not receive a response within two weeks of applying, you may consider your application unsuccessful.