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Cape Town: Customer Service Agent posted by CallForce

Customer Service Agent

Posted on 2025-02-26

Employer CallForce
Salary 9500
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address query.
  • Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management

Education and experience required

*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

  • Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
  • Fiber at home compulsory to accommodate potentially working from home when required

Salary : R 9500 per month

Customer Service Agent position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-02-26 at 13:34:20 in the It Computer category

Click Go Apply to apply online!


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Apply directly for this position. Please read all instructions carefully.

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Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Customer Service Agent posted by CallForce

Customer Service Agent

Posted on 2025-02-26

Employer CallForce
Salary 9500
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address query.
  • Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management

Education and experience required

*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

  • Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
  • Fibre at home compulsory to accommodate potentially working from home when required
  • Must be fully vaccinated

Salary : R 9500 per month

Customer Service Agent position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-02-26 at 13:33:24 in the It Computer category

Click Go Apply to apply online!


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Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Customer Service Agent posted by CallForce

Customer Service Agent

Posted on 2025-02-26

Employer CallForce
Salary 9500
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address query.
  • Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management

Education and experience required

*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

  • Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
  • Fibre at home compulsory to accommodate potentially working from home when required
  • Must be fully vaccinated

Salary : R 9500 per month

Customer Service Agent position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-02-26 at 13:33:14 in the It Computer category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Cape Town: Customer Service Uk Collections posted by Isilumko Staffing

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Customer Service Uk Collections

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Cape Town: Customer Service Agent posted by CallForce

Customer Service Agent

Posted on 2025-02-26

Employer CallForce
Salary 9500
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address query.
  • Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management

Education and experience required

*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

  • Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
  • Fibre at home compulsory to accommodate potentially working from home when required
  • Must be fully vaccinated

Salary : R 9500 per month

Customer Service Agent position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-02-26 at 13:30:14 in the It Computer category

Click Go Apply to apply online!


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Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Customer Service Agent posted by CallForce

Customer Service Agent

Posted on 2025-02-26

Employer CallForce
Salary 9500
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

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  • Servicing our members in a customer centric way to ensure that we live by our service principles
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  • Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

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Competencies and Skills required

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  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
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  • Following instructions and procedures
  • Time management

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  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
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  • Must be fully vaccinated

Salary : R 9500 per month

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Click Go Apply to apply online!


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Posted in Jobs in Cape Town, Jobs in Western Cape

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