Customer Service Agent
Posted on 2025-03-17
Employer | Hire Resolve |
---|---|
Salary | 0 |
Category | Sales Marketing |
Location | Western Cape / Cape Town |
Job Summary
Job Title: Customer Service Agent
Location: Cape Town
Hire Resolve`s client is seeking a Customer Service Agent to join their Sales department team in Cape Town! Your efforts will directly contribute to the overall customer experience and the smooth operation of the companys shipping processes.
Requirements:
- In possession of an appropriate tertiary qualification backed by hands-on experience in customer-facing roles
- Proficiency in export processes, including understanding SAD500, requesting shipping estimates from freight forwarders, placing bookings, and comprehending Incoterms
- Strong ALC benchmarking scores
- Strong problem-solving and solution-generation skills
- Experience with customer-related systems
- Excellent verbal and written communication skills
- Strong analytical skills, integrity, and self-discipline
- Well-groomed and presentable
- Proficiency in Microsoft Office, with a strong emphasis on Excel
- Experience with Sypro
Key Deliverables:
- Receive and process customer orders, consignment stock orders, and manufacturing stock orders in line with standard operating procedures
- Track and manage customer orders throughout the entire process
- Ensure timely updates and excellent customer service
- Work closely with the Shipping Manager to ensure smooth order flow and delivery
Contact Hire Resolve for your next career-changing move.
-
Salary:
negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Mariaan Smit at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website:
Click Go Apply to apply online! Apply directly for this position. Please read all instructions carefully. We do not process job applications; we simply aggregate and display job listings. Job Summary:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensur LCC Marketing is a prominent outsourced sales and marketing establishment that specializes in consumer acquisition and retention. We offer a wide range of services to assist businesses in connecting with their target audience and optimizing their return on Job SummaryAs a Customer Service Associate / Cashier , you will play a key role in providing exceptional service to our customers. 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The ideal candidate will have experience in SaaS sales and customer My client from a Freight Forwarding Company is seeking a Customer Service Controller Air Imports to join their team Coordinate and control Air freight shipments from collection to final delivery ensuring all shipments are processed and controlled in accord MAIN PURPOSE OF THE JOB The Customer Services Clerk is part of the JHB Customer Services team. The primary responsibility of Customer Services is to: Manage the customer ordering process and to ensure that the customer receives a smooth, Professional and e Calling all contact center agents that are willing to work night shift US hours. Requirements: Experience in Sales or Telemarketing. Experience in Customer Service. Experience in Sales. Must have 6-12 months contact center experience or high-end retail. In Customer Service Agent Requirements: Matric Collections experience Customer service experience Call centre experience Would need to travel to work everyday (office-based job) NB: Disabled candidates would be given first preference Customer Service Agent p Qualification Matric Requirements 5 Years` experience as Customer Services Clerk including managing customer ordering process, managing quotations, COD orders, courier services, customer queries, backorders, goods returned, complaints and credit requests. Required Qualifications and Experience: Grade 12 (Matric). Proficient in MS Word and MS Excel. Excellent communication skills in both Afrikaans and English. Strong telephonic communication abilities. At least 5 years of relevant experience in customer serv Duties include Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus. Update DCS for Customer Service and Service Retention, condu
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